Review, audit, prioritize, and process incoming customer maintenance requests in a timely manner through approved intake channels, including shared mailboxes, SAP S/4HANA customer request workflows, Helix tickets, and related forms or portals. Work collaboratively with Finance, Accounts Receivable, Operations, Tax, Technology, and other cross-functional partners to support customer creation, maintenance, billing, payment, and reporting processes while ensuring adherence to organizational policies and internal controls.