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Under general direction, the Executive Administrative Assistant is expected to provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions supporting our Administrative Accounting Department, Early Childhood Programs (ECP), and governance groups. Five (5) years of responsible experience performing a variety of complex administrative and fiscal work, preferably including at least two (2) years' experience in a non-profit or educational organization.

HOUR

Under general direction, the Executive Administrative Assistant is expected to provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions supporting our Administrative Accounting Department, Early Childhood Programs (ECP), and governance groups. Additionally, they will be expected to maintain client confidence and protect the organization by keeping information confidential. They will be expected to work independently with minimal direction. Full-Time Position: 40 hours per week Monday – Friday/8am – 4:30pm/non-remote positionSalary Range: $25.11 - $ 25.50Qualifications/Education/Experience:Five (5) years of responsible experience performing a variety of complex administrative and fiscal work, preferably including at least two (2) years' experience in a non-profit or educational organization.AA degree in Social Services, Human Services Field, or Accounting preferred Spanish bi-lingual preferredType 40 words per minute with proven oral and written communication skills. (skills testing req.)Comprehensive knowledge of Davis Bacon Act preferredKnowledge of:  Practices and principles of customer service and community resourcesStandard office computer programs such as Microsoft Office 360Principles and practices of research and repor writing and presentationsSpecial Requirements:Criminal background clearance as required by licensing agencyCurrent Health Screening, proof of current negative TB test, immunizations required by Community Care Licensing and current influenza shot.Valid California Driver's License and proof of current automobile insurance coverageWillingness to work irregular hours, attend night meetings, and travel as required by the organizationBenefits: We offer a comprehensive benefit package. – Health insurance at a cost of $102.94 a month for employee only coverage, 12 paid holidays, sick and vacation time, an Employee Assistance Plan & Life Insurance. You may elect a 401(k), Dental, Vision or Aflac Plan after meeting eligibility requirements.To apply: trcac.applicantpro.com/jobsPlease upload with your application your education certificates and any other documentation. Thank you. The Resource Connection is an Equal Opportunity Employer/ADA Job Posted by ApplicantPro

The Resource Connection of Amador and Calaveras Counties, Inc.

Executive Administrative Assistant

Accounting

Administrative Skills

Communication Skills

Community and Social Services

Customer Support/Service

Develop and Maintain Customers

Driver's License

ECP Standards

Executive Assistant Skills 

Licensing

Microsoft Office

Multilingual

Nonprofit

Presentation/Verbal Skills

Reporting Skills

Research Skills

Social Work

Spanish Language

Statistical Reports

Testing

Willing to Travel

Writing Skills

Talent Acquisition

About Wally Falke's Heating & Air Conditioning:We have been proudly serving the Central Valley as Indoor Comfort Experts since 1969, offering residential and light commercial installation, maintenance and repair on all makes and models. We have been proudly serving the Central Valley as Indoor Comfort Experts since 1969, offering residential and light commercial installation, maintenance and repair on all makes and models.

<div>Established 3rd generation family-owned and operated Heating & Air Conditioning company offering remarkable customer service is looking for a trusted professional representative to join our team. We are looking for someone capable of doing the basic duties of a CSR and also help management team with follow-ups, task organization, and more. Customer Service Duties and Responsibilities:</div><ul><li>Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.</li><li>Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.</li><li>Ability to memorize, recall, or research answers quickly.</li><li>Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.</li><li>Ability to learn and follow all customer service procedures and policies.</li><li>Strive to meet and go above personal and team targets, goals, and quotas.</li><li>Aim for customer resolution and return.</li><li>Record, organize, and file customer interactions and profile/account changes.</li><li>Assist management with follow-ups, task organization, and more. </li><li>On-call for phones on a rotating schedule.</li></ul><div> Customer Service Requirements and Qualifications:</div><ul><li>High school degree or equivalent.</li><li>Previous experience in customer support, client services, sales, or a related field.</li><li>Excellent at communicating over the phone and handling phone systems.</li><li>Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.</li><li>Able to concentrate on multiple problems at once.</li><li>Excellent time management and prioritization skills.</li><li>Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.</li><li>Customer-focused for a positive customer experience and resolution.</li></ul><div> About Wally Falke's Heating & Air Conditioning: </div><div>We have been proudly serving the Central Valley as Indoor Comfort Experts since 1969, offering residential and light commercial installation, maintenance and repair on all makes and models. Our goal is delivering comfort at the best value to our customers - this is what we do best!</div> About Wally Falke's Heating & Air Conditioning:We have been proudly serving the Central Valley as Indoor Comfort Experts since 1969, offering residential and light commercial installation, maintenance and repair on all makes and models. Our goal is delivering comfort at the best value to our customers – this is what we do best!

Wally Falke's Heating & Air Conditioning

CSR/Executive Assistant

Call Monitoring

Computer Skills

Customer Experience

Customer Relations

Customer/Client Research

Establish Priorities

HVAC

High School Diploma

Identify Issues

Maintenance - HVAC

Maintenance Services

On Call

Sales

Telephone Skills

Time Management

Voice Response Systems

Betterteam

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Executive Administrative AssistantThe Resource Connection of Amador and Calaveras Counties, Inc.

CSR/Executive AssistantWally Falke's Heating & Air Conditioning

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