Account Coordinator

About Empire & Co.

Empire & Co. is a leader in delivering innovative workplace solutions nationwide. With over 80 years of industry experience and more than 565 full-time employees, we partner with leading architects, designers, brokers, craftsmen, and manufacturers to create high-performing, cost-effective environments that solve business challenges and activate brands.

As the leading Steelcase dealer in the United States, we support a network of more than 500 manufacturers and deliver solutions that transform the way people work.

Overview

Empire & Co. is seeking a Walls Account Coordinator to join our growing team and work from our Atlanta office.

This role is responsible for providing exceptional customer service and project coordination support throughout the project lifecycle in a timely and accurate manner. Responsibilities include quote and order management, order tracking, installation coordination, project follow-up, and client communication.

The Walls Account Coordinator will partner closely with sales, operations, vendors, and clients to support projects from initial order through installation and project completion while helping ensure projects are delivered accurately, efficiently, and with a high level of client satisfaction.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Sales & Project Coordination

• Support the sales team throughout all phases of project execution

• Acquire vendor discounts and verify pricing (CDA)

• Assist with specification review and verification

• Complete quote and order entry documentation

• Complete required order header information (sales codes, taxes, ship-to information, carton/uncarton requirements)

• Complete applicable order instructions and supporting documentation

• Color code floor plans and organize counts

• Request Certificates of Insurance (COI)

• Manage and reserve COM and COL requirements

• Manage COD processes and handle auto pricing

• Assist with labor quote requests

• Ensure proper approvals prior to quote conversion

• Request proforma invoices when deposits are required

• Ensure orders are properly released within Hedberg

Order & Project Follow-Up

• Confirm receipt of purchase orders with vendors

• Confirm vendor acknowledgements

• Create and manage vendor requests for deposits

• Lead resolution of acknowledgement discrepancies

• Create and maintain order status reports throughout project execution

• Coordinate timelines and communicate updates across teams

Pre-Installation

• Create Operations requests (union/non-union; standard time/overtime)

• Assist in preparing installation packages and project documentation

Installation & Closeout

• Maintain punch list documentation and communicate updates to clients

• Order punch list items and coordinate approvals where applicable

• Create laser and RA tickets to support freight claims when necessary

• Support installation completion and project closeout activities

Post Installation

• Coordinate invoicing upon delivery and installation completion

• Process day-two orders and follow-up items

• Maintain ongoing client communication to support satisfaction and issue resolution

Additional Responsibilities

• Input and maintain customer and vendor records

• Request and coordinate warranty information

• Prepare Product Mix Reports

Skills & Qualifications

• High School Diploma plus 1-3 years of professional experience required
• Bachelor's degree or equivalent combination of education and experience preferred
• Prior experience in project coordination, commercial interiors, walls, architectural products, furniture dealership, construction, customer support, or related industries preferred
• Furniture dealership and/or Walls experience is a plus but not required
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word); experience with Hedberg or similar ERP/order management systems preferred
• Strong written and verbal communication skills
• Demonstrated ability to take initiative and think proactively
• Comfortable handling multiple priorities and deadlines simultaneously
• Strong organizational and time management skills with exceptional attention to detail
• Strong critical thinking and problem-solving capabilities