Account Coordinator

Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, is looking for an Account Coordinator to join our SDI Meetings and Incentives team in the Chicago Office.

SDI Meetings and Incentives, a division of Smithbucklin, is an industry-recognized leader in full-service corporate meetings, incentive, and event management planning company. We partner with clients across a variety of industries to deliver impactful programs for groups ranging from 50 to 30,000 attendees. Our team supports every stage of the attendee experience from planning through onsite execution and final reconciliation.

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

The ideal candidate has a history of providing exceptional administrative and account support while managing multiple projects and competing priorities. This individual is highly organized, detail-oriented, and relationship focused, with strong communication and problem-solving skills.

What You Will Do...

• Support the planning and execution of corporate meetings and incentive programs
• Manage and maintain attendee data, registration details, and program databases
• Coordinate participant communication and program planning materials
• Maintain accurate program documentation, timelines and tracking tools.
• Coordinate participant travel and accommodation logistics
• Provide onsite program support, as needed

This Role Might Be for You If…

• You enjoy bringing order to complex projects and keeping many moving pieces organized.
• You are highly detail-oriented and take pride in producing accurate, dependable work.
• You can manage multiple priorities and deadlines without losing focus on quality.
• You take initiative and adapt quickly to new challenges.
• You communicate professionally and confidently with colleagues, clients, and suppliers.
• You enjoy supporting a team and helping others succeed.
• You are naturally organized and enjoy tracking tasks, timelines, and follow-up items.
• You are comfortable learning new technology and working across multiple systems.
• You take ownership of your responsibilities and can be counted on to follow through.
• You thrive in a collaborative, fast-paced environment with variety in your day-to-day work.

Basic Qualifications

• 2-3 years of professional experience in administration, coordination, or hospitality
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams.
• Ability to work independently while collaborating effectively with a team.
• Professional and service-oriented approach to supporting internal and external stakeholders.

Preferred Qualifications

• Familiarity supporting meetings, events, or travel programs
• Provide administrative support to account managers and program teams
• Experience coordinating projects, timelines, or multiple workstreams simultaneously.
• Experience working with databases, registration platforms, or event technology.
• Advanced proficiency in Excel, including reporting or data management.
• Experience in a fast-paced professional services environment.
• Experience supporting client-facing teams.
• Experience reviewing budgets, expenses, or financial reconciliation documentation.
• Comfortable learning new systems and technology platforms.

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

The salary for this role will be based on the candidate's skills, qualifications, and relevant experience. Additionally, successful candidates may qualify for a discretionary bonus up to and including 5% of base pay. The expected pay for this role is: $58,000-$62,000.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.