Account Manager (SaaS/AdTech/MarTech)

As a strategic commercial partner, the Account Manager is responsible for securing and expanding a high-value portfolio by guiding customers along their data maturity journey and uncovering new revenue opportunities.

Through a deep understanding of customer objectives, the role positions Adverity as a critical enabler of strategic business outcomes-not just a platform provider.

By consistently demonstrating measurable ROI and influencing executive stakeholders, the Account Manager plays a pivotal role in turning customer partnerships into long-term, revenue-generating growth engines.

This is a full-time, remote position for candidates currently located and legally authorized to work in Boston, Massachusetts. Please note that while this role begins as fully remote, Adverity plans to establish a physical office hub in Boston in the future. Once established, this position will transition to a hybrid work model. Occasional business travel and attendance at team meetings will also be required for collaboration purposes.

Some of the things you'll work on:

• Drive revenue growth through strategic upsells and cross-sells, aligning Adverity's evolving capabilities (e.g., AI analytics, Data Quality) with customer pain points.
• Proactively identify commercial opportunities within your portfolio, turning business challenges into expansion conversations.
• Build and deliver compelling, data-backed business cases that connect product functionality to measurable ROI and strategic business outcomes.
• Consistently exceed Net Revenue Retention (NRR) targets by unlocking new revenue streams and minimizing contraction.
• Position Adverity as a critical pillar in the customer's data strategy, steering conversations away from features and toward long-term value.
• Own the commercial execution of your accounts end-to-end-from opportunity spotting to deal closing and internal alignment.
• Build deep, multi-threaded relationships with executive stakeholders to secure influence and elevate commercial positioning.
• Anticipate renewal risks early and neutralize churn threats with value reinforcement and competitive differentiation.
• Maintain rigorous CRM documentation to support account planning, forecasting, and stakeholder visibility.
• Champion the customer's voice across internal teams to ensure our roadmap and services fuel commercial expansion and retention.

We're excited if you have:

• Proven track record of driving revenue expansion in SaaS, ideally in a Data Platform or AdTech / MarTech environment.
• Strong sales instincts with demonstrated success in identifying, developing, and closing upsell and cross-sell opportunities.
• Skilled in crafting persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes.
• Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations.
• Comfortable engaging and influencing executive-level stakeholders and economic buyers to drive deal progression.
• Experience navigating complex accounts and multi-threaded relationships to accelerate commercial outcomes.
• Strong financial and strategic acumen-able to link data and product features to top-line impact.
• Proficiency in CRM and success tools (e.g., Gainsight), including forecasting, account planning, and stakeholder mapping.
• Effective at using AI tools and modern productivity tech to streamline operations and focus on revenue-driving activities.
• Self-directed and outcome-obsessed, with a relentless focus on growth.

Why you'll love it here:

• Flexible working hours and home-office
• Internal shares program (EDPP)
• Regular team events (also remote)
• Sustainable merch for all employees
• Adverity Social Responsibility Days (+1 day paid off)