Administrative Assistant-Call Center Support

Administrative Assistant-Call Center Support

Salary

$24.36 - $37.76 Hourly

Location

Development Services Department - 521 NE 4th Avenue, Fort Lauderdale, FL 33301, FL

Job Type

Full Time

Job Number

TM005-86

Department

Community Services

Division

CUSTOMER SUPPORT

Opening Date

07/01/2026

Closing Date

7/8/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

POSITION SUMMARY

The Community Services Department seeks an Administrative Assistant-Call Center Support

The Administrative Assistant supports our department by performing administrative services. They assist management with administrative tasks such as tracking and compiling information of interest, preparing various reports detailing administrative information, reads and answers correspondence, and sometimes handles confidential information.

This job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Provides responsible and complex administrative and clerical duties in support of the Customer Support Center, including additional administrative support to Customer Support Center supervisors as needed.
• Processes and proofreads a wide variety of reports, letters, memoranda, and statistical charts, including performance metrics, call center data, and initiative tracking; types from rough draft or verbal instruction; may independently compose correspondence related to assigned responsibilities.
• Maintains a calendar of activities, meetings, and various events; coordinates activities with other City departments, outside agencies, and the community in support of division goals and resident services.
• Respond to and resolve complaints and requests for information on policies, procedures, systems and precedents relating to assigned responsibilities.
• Attends a variety of meetings; prepares and compiles agenda packets; takes and prepares minutes; transcription; disseminates information, as appropriate;
• Maintains detailed and accurate records; provides, creates and submits reports as required; required; handles confidential information with discretion and in accordance with City policies
• May prepare and maintain payroll for assigned division;
• Maintains department filing, records and rosters; develops, implements and modifies filing systems;
• Operates a variety of office equipment including copiers, facsimile machine and computer; inputs and retrieves data and text.
• Serving as the departments designated liaison for CRM platforms used across the call center, including ongoing outreach, user support, and activities that promote platform awareness and adoption among residents and stakeholders.
• Maintains inventory of supplies; obtains estimates for ordering purposes; orders supplies as needed; ensures compliance of policies and procedures;
• Performs related work as required.

JOB REQUIREMENTS, PREFERENCES & WORK ENVIRONMENT

MINIMUM REQUIREMENTS:

1. Successful completion of at least two (2) years of college coursework in Business Administration, Public Administration, or a closely related field from an accredited institution

2. Three (3) years of progressively responsible administrative experience in a call center, customer service, or other related intermediate administrative work environment.

3. Additional qualifying experience or coursework at an accredited college or university may substitute for the required education or experience on a year-for-year basis

4. If claiming Veterans Preference, you must attach a copy of the DD214 Member 4 form (or other supporting claim documents) to your on-line application.

PREFERRED QUALIFICATIONS:

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

• Ability to type accurately at a minimum of 40 words per minute

• Familiarity with or experience using Accela, and any other related CRM platform

• Demonstrated excellence in customer service and interpersonal communication

As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

The position is generally sedentary. Employees sit most of the time, but may walk or stand for brief periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOW TO APPLY & SUPPLEMENTAL INFORMATION

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans preference per Florida law.

For technical support with your application, contactGovernmentJobs.com from 9 am to 9 pm EST, Monday to Friday, at (855) 524-5627 or email support@ governmentjobs.com.

The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment information including our benefits package.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan! Under the U.S. Department of Educations Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.

In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.

01

Do you currently work for the City of Fort Lauderdale? If so, indicate status.

• Part-time City employee
• Full-time employee under Teamsters Contract
• Full-time employee under other contract or management
• Not a City Employee

02

Do you have any relatives currently working for the Community Services Department?

• Yes
• No

03

What is the highest level of education you have successfully completed?

• High School or Equivalent
• Less than 1 year of college
• 1 year of college
• 2 years of college
• 3 years of college
• Bachelors Degree or 4 years of college
• Graduate degree
• None of the Above

04

How many years of administrative or clerical experience do you have working in the areas of Building, Construction, Code Compliance, Planning, or Permitting?

• No experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years or more

05

Please indicate your skill level with Microsoft Outlook.

• Beginner (basic functions (including email, etc.)
• Intermediate (includes using to do list, meeting requests, flagging emails, color coding, etc.)
• Advanced (includes sharing your calendar, sharing files from the cloud, organizing emails by importance, in alpha order, by date, etc.)
• No Experience

06

Please indicate your skill level with Microsoft Excel.

• Beginner ( basic functions)
• Intermediate (includes using formulas, making charts and graphs, etc.)
• Advanced (includes using VLOOKUP, pivot tables, etc.)
• No Experience

07

Please indicate your skill level with Microsoft Word.

• Beginner (basic functions)
• Intermediate (formating sections, inserting page and section breaks, page numbers, etc.)
• Advanced (includes mail merges, tables, etc.)
• No Experience

08

How many words per minute can you type accurately?

• No typing experience
• Less than 25 words minute accurately
• 25 - 39 words per minute accurately
• 40 - 59 words per minute accurately
• 60 or more words per minute accurately

09

How many years of full-time work experience do you possess primarily involving one or more of the following: 1. the development of new or revised procedures, policies, methods, forms, etc.; 2. organizational procedural studies; 3. evaluations of operations effectiveness; 4. assisting in the solution of administrative and management problems.

• Less than 1 year experience
• 1 - 2 years
• 3 or more years

10

Please describe your level of knowledge regarding code compliance, building, permitting, and construction terminology.

• No knowledge or experience
• Limited familiarity with basic terminology
• Moderate experience working with building or code-related terminology
• Extensive experience interpreting and using code compliance, permitting, or construction terminology in a professional setting
• Advanced experience working directly in building services, code compliance, inspections, or construction administration

11

Which statement best describes your experience providing customer service and communicating with the public, contractors, or other stakeholders?

• Limited customer service experience
• Experience assisting customers in person or by phone
• Experience handling high-volume customer interactions and resolving concerns professionally
• Extensive experience providing customer service in a fast-paced or regulatory environment
• Extensive experience managing difficult customer situations while maintaining professionalism and positive interpersonal communication

12

What is it about this position that interests you as compared to your current position?

Required Question

Employer City of Fort Lauderdale

Address Tower Building - 101 NE 3rd Ave

Department of Human Resources - 16th Floor

Fort Lauderdale, Florida, 33301

Phone 19548285300

Website http://www.fortlauderdale.gov