Administrative Assistant

Job Title: Administrative Assistant – Billing 
Department: RCM-Billing 
Location: Charlotte, NC Randolph Road and Park Road locations
Reports To: RCM Manager 

Position Summary 

The Administrative Assistant provides administrative and clerical support to the billing and revenue cycle team to ensure efficient and accurate processing of billing-related activities. This role assists with documentation, data entry, account support, and communication with internal teams and patients. The Administrative Assistant plays a key role in supporting workflow efficiency and maintaining the integrity of operations. 

Key Responsibilities 

• Provide administrative support to the revenue cycle team 

• Assist with data entry and maintenance of patient information in the practice management system 

• Prepare, organize, and distribute documents and reports 

• Support claim submission processes and ensure required documentation is complete 

• Answer incoming calls and route appropriately 

• Track and log correspondence, including incoming mail, faxes, and electronic communications 

• Assist with payment posting support and reconciliation tasks as needed 

• Maintain accurate and organized files (electronic and paper) for records 

• Assist with AR, coding, and patient access teams to support issue resolution 

• Ensure compliance with HIPAA and organizational policies when handling patient information 

• Identify workflow inefficiencies or documentation gaps and escalate to leadership 

Qualifications 

Required: 

• High school diploma or equivalent 

• Minimum of 1–2 years of administrative or healthcare office experience 

• Basic understanding of medical billing or revenue cycle processes 

• Experience with computer systems, data entry, and Microsoft Office applications 

• Strong organizational and customer service skills 

Preferred: 

• Experience in oncology or specialty healthcare setting 

• Familiarity with practice management systems and EHR platforms 

• Exposure to insurance claims processing or billing workflows 

Key Competencies 

• Strong attention to detail and accuracy 

• Excellent organizational and time management skills 

• Effective communication and interpersonal skills 

• Ability to manage multiple tasks in a fast-paced environment 

• Customer service and patient-focused mindset 

• Team collaboration and dependability 

• Basic problem-solving skills 

Working Conditions 

• Primarily office-based in a billing or business office environment 

• Frequent interaction with internal staff and occasional patient communication 

• Regular use of computers, phones, and office equipment 

Physical Requirements 

• Ability to sit for extended periods 

• Ability to use standard office equipment, including computers, telephones, and printers