Administrative Assistant I

Why work for us?

At Childress Klein, we're reimagining the world of real estate. Together, we collaborate with our clients, investors, and the communities we serve to create cutting-edge environments that foster connection, intelligence, and prosperity. We're acutely aware of the impact our developments have on cities, which is why we're committed to giving back through charitable initiatives and implementing sustainable solutions that empower both our clients and communities to be more resourceful, resilient, and regenerative.

When you join our team, you're embraced by a culture that values dedication, effective communication, and inclusivity. We go the extra mile to invest in our employees' growth, offering a multitude of personal and professional development opportunities. This isn't just a job-it's the start of a flourishing career. It's no wonder we were honored with the title of being one of Charlotte's Best Places to Work in 2022!

What you'll be doing:

To administer parking requests and other services to monthly parkers, tenants, and customers of Childress Klein managed parking facilities. Provide administrative support to the on-site parking staff, as well as building management.

What you'll be responsible for:

• Provide assistance, information, and resolution to parkers who call in with inquiries and complaints.
• Provide excellent customer service duties for the parking division, including receiving all incoming phone calls, emails, and assisting walk-in customers.
• Operate parking software; process registrations and cancellations; verify, input, and update information in parker records; run weekly and monthly reports; create invoices; apply payments to correct accounts; reconcile and audit invoices and payments to parking database; send out receipts as requested; process daily reports and record parking automation deposits delivered from the parking ambassador.
• Accurately maintain inventory of parking access devices, including issuance, returns, testing for functionality, processing deposit and first-month payments and ensuring a reasonable inventory is maintained.
• Accurately maintain and update parking databases and customer accounts.
• Manage administrative side of event parking, including informing customers of validation options, working directly with customers to process validation orders, invoicing, maintaining accurate records and validation logs, and processing validation tickets as needed.
• Manage and maintain validation tickets for parking and building management office.
• Assisting with AR administrative duties including but not limited to information and monetary reporting, collection of past due payments, and communications to management and Accounting as required.
• Maintain proficiency with all systems and databases required to perform job duties, including learning to operate and utilize new systems as necessary.
• Provide administrative support for the parking managers and department, as well as building management, including data entry, filing, and mailing correspondence. Support parking ambassadors' patrol via generating weekly tag listing with appropriate updates.
• Process all parking invoices (i.e. company paid accounts, individual parker payments, client parking bill back program, and other validation requests associated with the automated encoder), monitor aged receivables, contact past due customers, and collect revenue on a timely basis.
• Provide emergency response during building fire and emergency situations.
• Assist parking management in the monitoring of garage lot vacancy and the leasing of monthly parking spaces; ensure accuracy of the parking access database.

What we need from you:

Education and/or Experience

Associate's degree in a related field; two years experience in an administrative role with a service-oriented business preferred; proficiency with Windows and Microsoft Office software required; 1-2 years of customer service experience preferred, or equivalent combination of education and experience.

Computer Skills

Use of Windows Operating System. Intermediate to advanced Word and Excel. One or more years experience working with databases desired.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively with customers, superiors, employees, and business groups.

Accounting Skills

Ability to perform fundamental accounting tasks, involving reporting and reconciliation for cash and credit card receipts, invoicing, accounts receivable and accounts payable.

Interpersonal Skills

Ability to communicate clearly and effectively both orally and in writing, present a professional image at all times, gain the trust and confidence of others, build and maintain positive business relationships, work cooperatively with a variety of individuals, and always project a positive attitude.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations and to maintain a calm attitude in stressful situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; and stoop, kneel, and crouch.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is exposed to indoor conditions. The noise level in the work environment is usually low to moderate.

What we have to offer:

• Medical, Dental, & Vision Insurance
• Flex Spending & Dependent Care Accounts
• 401(k) Retirement Savings Plan
• Paid Vacation & Holidays
• Paid Leave of Absence Options
• Paid Maternity & Paternity Leave
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program
• Gym Membership Discounts
• Mentorship Programs
• And much more!

Childress Klein is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.