Administrative Support Specialist

Position Information

General Information

Vacancy Open to All Candidates Employment Type Permanent - Full-time If time-limited, note appointment end date Hours per week 40 Months per year 12 Position Number 010515 NC Salary Grade Equivalency NC10 Classification Title Admin Support Specialist - Advanced Working Title Administrative Support Specialist Salary Range $40,665 - $48,961 Anticipate Hiring Range $40,665 - $48,961 FLSA Status Non Exempt Division Business Affairs Department Business Services (Adm) Work Unit 49er Card Services Work Schedule

8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours, as necessary

Primary Purpose of Position

Serves as liaison to students, faculty/staff, parents, affiliates, and University business partners for the Meal Plans and 49er Card program. Specializes in the performance of reconciling and manipulating data requirements necessary to operate the Meal Plans and 49er Card Office. Maintains and updates process documentation for all policies and procedures related to the functionality of the office. Performs the appropriate steps related to the specific guidelines and procedures of the Meal Plans and 49er Card Office. In-depth knowledge of all university policies and procedures related to the operation of the 49er Card Office.

Minimum Education/Experience

Required Minimum Qualifications:

Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

• Perform daily audits of meal plan accounts to make sure eligibility requirements are met and that assignments and charges are accurate.
• Manage travel documentation in Concur, helping ensure everything is submitted and processed according to university guidelines.
• Reconcile PCard transactions by reviewing charges, verifying documentation, and ensuring compliance with institutional policies.
• Process departmental purchases and requisitions through 49er Mart in a timely and accurate manner.
• Handle financial transactions, including depositing funds, closing accounts, reconciling transactions, and making sure all required steps are completed and properly documented.

Other Work Responsibilities

• Provide high-volume customer support to cardholders, including helping with credentialing, answering questions about meal plan policies and business rules, and resolving issues in a clear and helpful way.
• Maintain departmental databases and operational records.
• Represent our department during University events such as New Student Orientation.
• Other duties as assigned.
• Ability to lift up to 25 lbs.

Departmental Preferred Experience, Skills, Training/Education

• Familiarity with various programs such as Banner, Concur, 49er Mart, and Transact.
• Advanced demonstrated proficiency in Microsoft Office and Google Suite, including experience supporting data management, reporting, and administrative processes.
• Exceptional verbal and written skills with the ability to convey professional information clearly to stakeholders.
• Customer service background
• Excellent analytical and organizational skills.
• University experience preferred

Necessary Licenses or Certifications Work Location Popp Martin Student Union Posting date 07/10/2026 Closing date 07/19/2026 Proposed Hire Date 08/03/2026 Contact Information Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UNC Charlotte Website

• HERC Job Board

• Inside Higher Education

• Mitratech Circa (formerly known as Local JobNetwork)

• Another Website

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Other

• Where did you learn about this posting?

(Open Ended Question)

• • Do you have a High School Diploma / GED and one (1) year of related office experience or an equivalent combination of education and experience?

• Yes, I have a High School Diploma/GED and one (1) year of related office experience or an equivalent combination of education and experience.

• No, I do not have a High School Diploma/GED and one (1) year of related office experience or an equivalent combination of education and experience.

• • Describe your experience with reconciliations, purchasing or account auditing:

(Open Ended Question)

• • Do you have experience providing high-volume customer service? Please explain:

(Open Ended Question)

• • Do you have knowledge and experience with 49erMart, Concur, Google Workspace, and Microsoft Applications? Please describe your knowledge and experience.

(Open Ended Question)

• • Describe your methodology for meeting important deadlines and organizing and prioritizing your work?

(Open Ended Question)

• • Share an example of explaining policies or procedures to others:

(Open Ended Question)

Applicant Documents

Required Documents

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest
• Contact Information for References

Optional Documents