Follow Your Calling, Find Your Career!!
Please apply by: Sunday, July 26th, 2026
Salary Range: $47,393.00 to $59,241.00 per year. This is an exempt position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The Mecklenburg County Department of Child, Family, & Adult Services (CFAS) strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.
Services For Adults (SFA) is a part of the Adult Services Division of the Mecklenburg County Department of Child, Family, and Adult Services. The division is responsible for three main program areas: Adult Social Work Services, the Senior Citizens Nutrition Program, and the Mecklenburg Transportation System (MTS).
Position Specific Information
This position reports directly to the Adult Services Division Director (Services For Adults Division) and plays a critical role in supporting the operational effectiveness of the SFA Division. The Administrative Support Specialist serves as a central resource for day‑to‑day administrative coordination, helping ensure that division activities, workflows, and customer interactions run smoothly and efficiently.
The role requires a high level of professionalism, independent judgment, and adaptability. The successful candidate will routinely navigate complex administrative and clerical tasks, often involving confidential or sensitive information that must be handled with exceptional discretion. Accuracy, timeliness, creativity, tact, and strong problem‑solving skills are essential to performing this work effectively.
The ideal candidate will demonstrate strong organizational abilities, experience managing competing priorities, and comfort working in a fast‑paced environment that supports multiple programmatic areas within the SFA Division. The position also serves as a key point of contact for internal staff, leadership, community partners, and members of the public, requiring outstanding communication and customer service skills.
The role also requires strong digital proficiency, including intermediate to advanced experience using Microsoft Excel, PowerPoint, Word, and Canva or similar design tools. This position includes creating and maintaining spreadsheets, presentations, and communication materials, and working confidently within the digital tools utilized throughout the division.
In addition, the selected candidate will have current or previous experience with fiscal responsibilities, including processing invoices, supporting purchasing activities, assisting with budget monitoring, and maintaining financial documentation that supports division operations. This fiscal experience is essential as the role interacts frequently with procurement, accounts payable, and other financial processes that keep the division functioning.
Overall, this position contributes significantly to the division's ability to deliver effective, timely, and high‑quality services to older adults and adults with disabilities. The Administrative Support Specialist will be a valued team member who brings initiative, reliability, and a strong commitment to the mission of the Adult Services Division.
This full-time position is located onsite Monday - Friday from 8 AM to 5 PM at 10101 David Taylor Drive, Charlotte, NC 28262.Position requires travel between multiple locations as needed.
Position Summary
This position provides high-level administrative, clerical, technical, and financial support to a department. This position, under minimal supervision, is responsible for complex and advanced administrative functions of variety and specialization in a department.
Essential Functions
Provides administrative support to the department, to include the reception area.
Answers a high volume of incoming calls and assists individuals in a prompt and courteous manner.
Demonstrates a broad knowledge of County services and programs, appropriately directing individuals as necessary.
Greets incoming guests and directs guests and staff to meetings as appropriate.
Reserves conference rooms for the department.
Sorts and distributes departmental mail daily.
Processes payments and encumbrances for the department using the Advantage payment system in a timely manner.
Assists with budget and procurement card reconciliation on a monthly basis.
Maintains accounts payable manual for all invoices processed.
Orders departmental supplies/technology, keeping in mind environmentally friendly products need to be ordered.
Reserves and keeps a log of the County vehicle for staff members as requested.
Updates telephone lists/departmental directories/reports and distributes to staff.
Coordinates onboarding/offboarding efforts for office staff.
Ensures compliance and tracking of office policies and procedures including but not limited to travel and training.
Minimum Qualifications
Experience: 2 years of clerical experience in the area of assignment.
Education: Associate degree.
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications:
May require a valid North Carolina or South Carolina Driver''s License
May require County Driving Privileges
Preferred Qualifications
Five years of management level administrative experience, preferably in the public sector.
Intermediate to advanced experience using Microsoft Excel, PowerPoint, Word, and Canva (or similar design tools).
Previous experience with fiscal responsibilities, including but not limited to, processing invoices, supporting purchasing activities, procurement, accounts payable, budget monitoring, and maintaining financial documentation.
Previous experience planning and supporting large-scale initiatives for the community.
Commitment to high quality, accuracy, timeliness, tact, and creativity.
Strong problem-solving skills and strong organizational abilities.
Outstanding communication and customer service skills.
Ability to manage competing priorities and perform in a fast-paced environment.
Compensation & Benefits
In addition to a competitive salary, Mecklenburg County offers a generous benefits package which greatly increases your total compensation. Benefits include medical, dental, vision, life, short term disability, long term disability, accident, cancer, critical illness, medical bridge and pet insurance; dependent care, healthcare and commuter flexible spending accounts; health savings account; paid holiday, vacation and sick days; near site clinics for preventive care and illnesses; an employee assistance program including financial and legal counseling; access to Mecklenburg County fitness and aquatic facilities; paid family leave; tuition reimbursement; a 5% employer match on retirement savings plan contributions and a defined benefit plan for retirement.
Knowledge, Skills and Abilities
Knowledge of
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of Advantage Payment Processing System
Skills
Professional in-person interpersonal communication and telephone etiquette.
Purchasing and inventory of office supplies.
Prioritizing work and organization.
Customer Service
Coordination and organization
Judgement and decision making
Time Management
Abilities
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Computer Skills
Intermediate/Advanced Computer Skills, Microsoft Office Suite
Data entry
Intermediate use in various computer applications.
Intermediate/advanced proficiency in various computer applications including Microsoft Office Suite
Work Environment
Works in an office setting with moderate noise
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.