Innovative Counseling Partners, PLLC

Title: Administrative Support Staff - Bilingual Spanish

Summary:

This hybrid Chicago-based administrative support role blends client intake and scheduling with working alongside a team of dedicated professionals. Beginning as a part-time position, with the opportunity to expand to full-time. This role will work collaboratively with clinical, operations, and administrative operations to ensure that all messaging and customer engagement are aligned with ICP's mission, brand standards, and strategic goals.

Essential Duties:

Admissions

• Monitor and respond to Google referrals from our website and other sources of referrals.
• Contact clients to match them with services as appropriate

Team Meetings

• Attend monthly administrative staff meetings and monthly mandatory group consultation meetings virtually

General Reporting

• Provides administrative support to ensure efficient office operations
• Maintains digital filing systems
• Answers phone calls professionally and directs callers to appropriate personnel, schedules appointments, and assists clients
• Responds to emails professionally and other digital queries and correspondence.
• Drafts and edits letters, reports, and other documents
• Inputs and updates information in databases and spreadsheets
• Uses word processing and EHR software to create and edit documents
• Researches as requested and compiles and summarizes information for management
• Works closely with other administrative staff and supports other colleagues as needed
• Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
• Ensures that deadlines are met and adapts to changing priorities
• Presents a positive and professional image for the organization
• Other duties as assigned

Compensation and Work Structure:

This role begins as a part-time, hybrid position based in Chicago, IL, with the opportunity to transition into a full-time role as organizational needs grow. Full-time and part-time employment includes access to benefits such as paid time off, sick time off, participation in a 401 (k) with a 3% match, and professional development opportunities. Remote work is offered, with required in-person attendance for key events, community outreach, and select meetings.