Admissions Clerk-WCC (Spanish Speaking)

About Westchester Community College:

Westchester Community College was founded in 1946 as the New York State Institute of Applied Arts and Sciences in White Plains. In 1957, the County of Westchester bought the 360-acre John Hartford estate in Valhalla and designated 218 acres for the community college. Westchester Community College is more than just the county's largest educational institution. It is a living, breathing part of Westchester that goes beyond the influence of a typical college and affects the lives of all who enter its doors.

Job Description:

The Admissions Clerk - WCC (Spanish Speaking) at Westchester Community College plays a pivotal role in supporting the admissions process and providing outstanding customer service to prospective and current students. The incumbent is responsible for communicating effectively in both English and Spanish, processing admissions applications and supporting documents, maintaining accurate student records, assisting applicants throughout the admissions process, and performing clerical tasks within the Admissions Office.

This position requires a high level of professionalism, accuracy, attention to detail, and the ability to work collaboratively as part of a student-centered team. The incumbent will:

Bilingual Communication and Customer Service

• Communicate effectively, both verbally and in writing, in English and Spanish with prospective and current students, families, faculty, staff, and members of the public.
• Provide accurate information regarding admissions requirements, procedures, deadlines, residency requirements, and enrollment processes.
• Respond professionally to a high volume of inquiries in person, by telephone, email, and other communication channels.
• Refer students to appropriate college departments and student support services as needed.
• Schedule appointments and provide information regarding admissions events, information sessions, campus tours, and enrollment-related activities.

Application Review and Processing

• Review admissions applications and supporting documents as they are received electronically, by mail, fax, or in person.
• Conduct an initial review to determine whether required documentation has been submitted and meets established admissions requirements.
• Identify incomplete applications and communicate with applicants regarding missing information or documentation.
• Determine admission status in accordance with established college policies and procedures.
• Process a variety of admissions transactions in a timely and accurate manner.

Data Entry and Records Management

• Enter, update, and maintain applicant information and admissions records in PeopleSoft and other college systems.
• Verify the accuracy and completeness of admissions data and follow up with students when clarification is needed.
• Update application status, admissions codes, receipt of transcripts, and other relevant student information.
• Maintain accurate electronic and physical applicant records in accordance with departmental procedures.
• Prepare routine admissions correspondence, notifications, and communications.

Document Processing and Imaging

• Process, scan, index, and maintain admissions-related documents using the OnBase Imaging System and other college systems.

• Review and process supporting admissions documentation, including:

• High school transcripts and diplomas

• GED diplomas

• SAT and ACT scores

• Other admissions-related documentation

• Scan and upload documents into the OnBase Imaging System.

• Ensure admissions records are complete, accurate, and properly maintained.

Front Desk Operations

• Provide front desk coverage during staff absences, breaks, lunch periods, and periods of high volume.
• Assist prospective and current students, faculty, staff, and members of the public with admissions-related inquiries.
• Schedule appointments and provide information regarding admissions events, information sessions, campus tours, and enrollment activities.

Recruitment and Enrollment Support

• Assist in the planning, preparation, and execution of admissions and enrollment events, including:

• Open Houses

• Saturday Enrollment Days

• Information Sessions

• Other recruitment and enrollment activities

• Support departmental initiatives designed to enhance student enrollment and student success.

Additional Duties

• Participate in departmental training and professional development activities.
• Support special projects and operational initiatives as needed.
• Perform additional duties as assigned by the Assistant Director of Admissions and Director of Admissions.

Requirements:

REQUIRED QUALIFICATIONS: This is a Civil Service position. The final candidate will be required to take and pass the Civil Service Exam. Possession of a high school or equivalency diploma, and one year of clerical experience where a primary function of the position was the performance of clerical functions which involved the maintenance of records. Satisfactory completion of 30 credits at a recognized college or university may be substituted on a year for year basis for up to one year of experience. The successful candidate will be proficient in both English and Spanish languages to effectively communicate with Spanish-speaking applicants, students, parents, and the community.

All candidates must have evidence of responsiveness to and an understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of non-traditional adult students, as these factors relate to the need for equity-minded practice.

PREFERRED QUALIFICATIONS: Preferred qualifications include the following:

• Strong organizational skills and attention to detail to accurately process applications, maintain records, and handle documents.
• Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent interpersonal skills to interact professionally with faculty, staff, students, and external stakeholders.
• Flexibility and adaptability to accommodate changing priorities and responsibilities within the admissions office.
• Experience working in admissions, higher education, student services, or a customer-service environment.

Additional Information:

POSITION EFFECTIVE: The position will remain open until filled.

WORK SCHEDULE: The work schedule is Monday-Friday: 9:00 am - 5:00 pm.

SALARY & BENEFITS: The starting salary is $45,861. Additional compensation with seniority steps maximize at a salary of $54,502. Benefits include comprehensive health coverage, a choice of defined benefit and/or defined contribution pension plan, generous leave benefits, and access to tax sheltered annuities and a deferred compensation plan.

Application Instructions:

Applicants must apply online by submitting a letter expressing interest in this position, a resume/CV, and contact information for three professional references. You must be legally eligible to work in the United States at the time of hire. Please login to: https://sunywcc.interviewexchange.com/login.jsp in order to check/edit your profile or to upload additional documents. The review of candidates will begin immediately and continue until the position is filled.

Westchester Community College provides accessible, high quality and affordable education to meet the needs of our diverse community. We are committed to student success, academic excellence, workforce development, economic development and lifelong learning.

The College will provide equal opportunity in all of its employment practices to all persons without unlawful discrimination on the basis of political affiliation, age, race, color, national origin, ancestry, citizenship, genetic information, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, parental status, pregnancy, arrest or conviction record, membership in any reserve component of the armed forces, or use or non-use of lawful products off College premises during nonworking hours, or any other status protected by applicable state or federal law.