Ambulatory Care Administration Supervisor 1

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Ambulatory Care Administration Supervisor 1

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Job ID

89903

Location

Sacramento

Full/Part Time

Full Time

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Job Summary

The incumbent is responsible for day-to-day operation and supervision of the EXPLORER PET/CT clinical and research programs located at the EXPLORER Molecular Imaging Center (EMIC). The incumbent should have a knowledge of medical imaging facility operations, including departmental research and clinical workflows, compliance policies, safety and regulatory requirements and quality control procedures. Incumbent is responsible for staffing, work procedures, quality of work, customer service, labor relations, short-term planning, problem solving and process improvements for the PET imaging operations of the Center. The incumbent is responsible for educational and training oversight of Medical Office Service Coordinators (MOSC), Research Data Analyst and financial and administrative functions. This position is responsible for supervision of radiology scheduling and reception staff members at the hospital, Lawrence Ellison Ambulatory Care Center, and multiple UCDH clinic locations. Works directly with the Center's Directors, Operations Manager, and the NM Division Chief (or their designees) to maintain, standardize and optimize workflow Standard Operating Procedures (SOP).

As an independent working supervisor, this position oversees various radiology scheduling and reception duties, which includes ensuring current and appropriate scheduling and reception standards are adhered to; ensuring team members have the necessary skills and training to successfully interact with patients, staff, faculty, and other radiology customers; successfully aiding in the implementation and training of staff when new technology or tools are introduced to the department; work collaboratively with department supervisors and managers on projects and changing needs/demands; identifying opportunities for process improvement that benefit, staff, faculty, patients, or other customers; appropriately utilize resources to ensure staffing demands are met daily at EMIC; and maintain personal and staff focus on consistently providing excellent customer service. Must exercise initiative, originality, and independent judgement in resolving any problems pertaining to radiology scheduling and reception needs. The candidate must be able to appropriately and professionally address complaints from physicians, patients, or staff.

Apply By Date: 11/20/2026 by 11:59 PM PST. Interviews may occur at any time. We will consider applications as they arrive, until the position is filled.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• American Heart Association (AHA) or American Red Cross Basic Life Support (BLS), or UC Davis Health CPR at time of hire.
• Bachelor's degree in related area and/or equivalent combination of experience/ training.
• At least three (3) years of leadership/supervisory experience within a healthcare/medical office setting.
• Strong oral and written communication skills to create and initiate error free documents, including writing and editing skills to compose and proofread letters, financial statements, budget reports and other assigned documents, and to articulate information in a clear, concise, and visually attractive manner, creating error-free documents.
• Advanced word processing skills and experience with programs like Excel, Microsoft Word, PowerPoint, Microsoft Access, Microsoft Outlook and SharePoint.
• Positive attitude toward responsibilities, faculty and co-workers, and demonstrated ability to interact in a helpful, effective, and informative manner with a wide variety of people, using tact and diplomacy.
• Ability to interact with confidence and retain confidential information.
• Strong interpersonal skills and ability to work effectively as a team member and promote a cohesive team environment.
• Strong communication skills with the ability to clearly convey information and ideas through a variety of media to diverse audiences.
• Strong qualitative and quantitative analytical skills with the ability to extract and diagnose data.

Preferred Qualifications

• Master's Degree.
• Thorough understanding of human subjects' protections and the regulations governing the research highly preferred. Familiarity with biomedical research highly preferred.
• Management skills to oversee administrative operations of a center.
• Knowledge of FMLA, CFRA, FEHA, ADA, worker's compensation, pregnancy leave and other types of leaves of absence.
• Knowledge of UCDH policies and procedures preferred.
• Budget, accounting, and finance skills to provide support to the finance manager, approve UC Path actions for finance and perform HR duties.
• Knowledge of AggieService, Cognos, UCPath, BEATS, AggieBuy, AggieTravel and other University-related systems preferred.

Key Responsibilities

• 60% - Supervisor /Administrative Responsibilities
• 10% - Staff Support
• 20% - Patient Scheduling, Support and Management
• 10% - Research Administration /Project Support, and Data Collection

Department Overview

The Department of Radiology is a large academic and clinical department within the School of Medicine which is responsible for providing radiologic clinical services for UC Davis Health, teaching and training of residents, medical students, and clinical fellows, as well as both basic and creative clinical scholarly investigations. Radiology maintains a substantial amount of research, both basic and clinical trials, and provides services for interdepartmental research studies.

POSITION INFORMATION

• Salary or Pay Range: $2,743.30 - $4,896.55
• Salary Frequency: Bi-Weekly
• Salary Grade: 21
• UC Job Title: AMBUL CARE ADMSTN SUPV 1
• UC Job Code: 004172
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 8:00 AM - 5:00 PM
• Location: EXPLORER Imaging Center (HSP123)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Must be able to work variable hours, alternate shifts, and overtime to provide coverage as needed for sick leave, staffing shortages, etc. Must be able to rotate on-call for evening, weekend, and holiday coverage per departmental staffing guidelines. Must be able to provide evening, weekend, and holiday coverage per departmental staffing guidelines. Must be able to travel to other UCD imaging facilities. Ability to move from location to location throughout the hospital and other campus (satellite) locations. Ability to wear appropriate radiation protection apparel, including, but not limited to lead aprons, glasses and gloves for long periods of time.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This is a position with direct access to or responsibility for controlled substances, high risk hazardous chemicals, biological or radioactive/nuclear materials
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

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