Job Title: Body Shop Admin Assistant Job Status: Full-time, non-exempt Department: Body Shop Reports to: Service Operations Director and Body Shop Director Job Description: The Body Shop Admin Assistant at Bomnin Automotive is a vital member of our service operations team, providing administrative support and ensuring smooth day-to-day operations in our Body Shop department. This role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. Fluency in both English and Spanish is preferred to effectively communicate with our diverse customer base. Responsibilities: - Administrative Support:
- Perform general administrative tasks such as answering phone calls, responding to emails, and managing calendars for the Service Operations Director and Body Shop Director.
- Prepare and maintain accurate records, reports, and documentation related to body shop activities, including repair orders, invoices, and customer files.
- Assist in preparing estimates for body repairs, ensuring accuracy and timely delivery to customers.
- Coordinate appointments and ensure seamless communication between customers, service advisors, technicians, and insurance companies.
- Customer Service:
- Greet and assist customers in a friendly and professional manner, ensuring their needs are addressed promptly.
- Provide information to customers regarding repair status, estimated completion times, and any additional services required.
- Handle customer inquiries and complaints effectively, escalating issues to the appropriate personnel when necessary.
- Communicate with customers in both English and Spanish, ensuring effective communication and customer satisfaction.
- Inventory Management:
- Maintain accurate records of inventory and supplies, ensuring timely replenishment and minimizing stock discrepancies.
- Collaborate with the Parts Department to order necessary body shop supplies, ensuring availability for repairs and minimizing downtime.
- Coordination and Collaboration:
- Collaborate with service advisors, technicians, and other team members to ensure efficient workflow and timely completion of repairs.
- Coordinate with insurance companies and adjusters to facilitate claims processing and ensure proper documentation.
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