Call Center Coordinator

The Call Center Coordinator is responsible for the efficient operations of the call center office and overall day-to-day call center operations. This position requires attention to detail, focus on customer service and the ability to work well with a motivate teams. This position supervises and coordinates all activities of assigned call center and leads team to reach productivity and calls handled goals, ensures that the total calls handled goals are met, and trains the Call Center Representative staff to ensure organization policies and procedures are followed.

EDUCATION, EXPERIENCE, & SKILLS

High School Diploma

Associates degree or greater in a healthcare, communications or business major preferred

Call Center experience required

Supervisory experience in a call center environment preferred

OTHER REQUIREMENTS

Reliable transportation

Bilingual ability in English and Spanish, Portuguese or Creole speaking abilities preferred

Cultural sensitivity necessary to work with a diverse patient and staff population

Ability to work independently and collaboratively

Knowledge of computers and medical records required

Knowledge of Microsoft Suite preferred

Strong communication skills, both verbal and written

M-F