Seeking candidates to provide on-site Call Center support for a range of software and hardware issues; to include applications, mobile devices, remote assistance, PC and Mac workstations, and printers.
Perform in a call center that assists House offices in installing and using House supported software, including messaging client software, word processors, web browsers, and anti-virus software.
Provide front line phone, Live chat, and Remote Desktop support, may be required to resolve requests via on-site visit(s).
Provide support for application software installation and use
Provide Mobile Device Support
Assist in developing user documentation/installation procedures.
Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
Maintain the knowledge base for all House Supported Software and a working knowledge of hardware and communication products
Serve as a resource for solving user problems requiring an advanced level of technical support.
Interact with other support groups as appropriate to efficiently respond to user requests/problems.
Confer with senior engineering staff to resolve more complex problems.
Required Candidate Skills:
Candidates will not be considered without the following qualifications
Experience in an IT Call Center environment
3 year minimum experience with Microsoft Window OS and Office products
3 year minimum experience supporting Mobile devices (iOS & Blackberry preferred)
1 year minimum experience with Mac OS X
1 year minimum experience supporting clients using remote access software
1 year minimum experience supporting remote connectivity (VPN)
Ability to pass background check to receive a Public Trust
Desired Candidate Skills:
Related IT certifications preferred but not required
Related College degree preferred but not required
Microsoft Office 365 support experience
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Numbers & Facts
Location
Washington, DC
Website
https://asp-web-solutions.com
Skills
Administrative Skillsunmatched
Anti-Virus Softwareunmatched
Apple Macsunmatched
Background Investigationunmatched
Blackberryunmatched
Call Centersunmatched
Customer Support/Serviceunmatched
Desktop Administrationunmatched
Documentationunmatched
Installation Guideunmatched
Knowledge Baseunmatched
Mac Operating System X (OS X)unmatched
Messaging Technologyunmatched
Microsoft Officeunmatched
Microsoft Windows Operating Systemunmatched
Mobile Devicesunmatched
Online Chatunmatched
Problem Solving Skillsunmatched
Remote Accessunmatched
Resolve Customer Issuesunmatched
Software Administrationunmatched
Software Installationunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
User Documentationunmatched
VPN (Virtual Private Network)unmatched
Web Browsersunmatched
Word Processorsunmatched
iOSunmatched
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