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Call Center Jobs in Washington, DC

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Call Center Representative, Full Time - Silver Spring Children's National Hospital

$18.40–$27.49 / hour

Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation''s financial counseling or establish a payment plan.

5 days ago

Call Center Representative Longevity Holdings

Fort Washington, Washington

$20.50–$22 / hour

Longevity Holdings (doing business through its subsidiaries PBI Research Services, The Berwyn Group, Inc., ITM, Life Insurance Trust Company, Fasano Underwriting, Twentyfirst, Longevity Trading & Analytics, and LexServ) is a fast-growing company that provides senior longevity data, analytics and services to the pension, benefits, life insurance, structured settlement, and life settlement markets. We are looking for a Call Center Representative to provide customer service by answering incoming calls and placing outbound calls resolving issues, and ensuring customers have a positive experience.

5 days ago

Call Center Team Lead Window Nation, Inc.

Fulton, MD

$53,000–$57,000 / year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center.

9 days ago

Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield Association

Washington, DC

Requires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.

3 days ago

Call Center Analyst 1 Iron Bow Technologies

Manassas, Virginia

$18–$19.23 / hour

A Call Center Analyst I supporting Prince William County at Iron Bow Technologies provides first-line technical assistance to county employees, resolving routine IT issues and accurately logging all service requests. Iron Bow relies on our passionate people , long standing partnerships , and strategic thinking to solve your most critical challenges.

10 days ago

Call Center Representative BrightKey, Inc

Annapolis Junction, MD

$18–$20 / hour

Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues. Key Responsibilities of the Call Center Representative: Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.

15 days ago

Call Center Knowledge Management Manager (Immigration Services) Conduent Inc

Washington, DC

$74,690–$97,000 / year

Keywords: Knowledge Management, Knowledge Base Management, Content Management, Content Strategy, Call Center Operations, Contact Center Support, Immigration Policy, Technical Writing, Policy Writing, Content Governance, Customer Service Content, Knowledge Articles, SOP Development, Content Quality Assurance, Communications. The Call Center Knowledge Management Manager (Immigration Services) is responsible for overseeing the development, maintenance, accuracy, and continuous improvement of call center knowledge resources, scripts, and content used by customer service representatives (CSRs).

8 days ago

Call Center Representative II KureSmart Pain Management LLC

Annapolis, MD

$20–$22 / hour

Under the direction of call center management, provides customer service utilizing an omni-channel approach, including phone calls, emails, and text messaging to ensure seamless coordination and timely scheduling of appointments for referred patients. Employs persuasive communication techniques in an omni-channel approach to encourage patients to schedule appointments promptly and actively schedule appointments with patients for applicable medical services.

2 days ago

Part- Time Account Service Representative I/II (Call Center) - Inbound MECU of Baltimore Inc

Baltimore, MD

$20–$21.59 / hour

We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live. At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.

2 days ago

Call Center Coordinator The Centers for Advanced Orthopaedics LL

Rockville, MD

$18 / hour
Part time

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

7 days ago

Support Call Center Agent SGA Inc.

Rockville, MD

$20–$22 / hour

Responsibilities : Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the internal Support Center systems. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at info@sgainc.com.

7 days ago

Outbound Call Center Sales Manager ARS-Rescue Rooter

Springfield, VA

$120,000–$140,000 / year

The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results. Join American Residential Services (ARS), the nation's largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

5 days ago

Call Center IT Support Technician Amentum

Annapolis, Maryland

$16.83–$19.23 / hour

Associate’s degree in a related Information Technology field, and at least 1 year of experience in a desktop support, helpdesk, or technical support role Or a High school diploma/GED, and at least 3 years of experience in a desktop support, helpdesk, or technical support role. Must be able and willing to perform physical tasks, such as sitting for extended periods of time at a desk and computer terminal (90%), bending, lifting, moving boxes, walking, standing, and operating a county vehicle for equipment pick-up and delivery.

27 days ago

Support Call Center Agent Software Guidance & Assistance

Rockville, MD

$20–$22 / hour

7 days ago

Call Center Triage Consultant - DC Leidos

Washington DC, District of Columbia

This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide. Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution.

19 days ago

Reservations and Call Center Coordinator Mount Vernon

Mount Vernon, Virginia

Essential Duties The Call Center functions as a cohesive team to book and process a high volume of domestic and international group visits to Mount Vernon for tour companies and vendors, school and youth groups, as well as visits for families and individuals. Mount Vernon, the former home of George and Martha Washington, is owned and maintained by the Mount Vernon Ladies’ Association of the Union, the oldest national historic preservation organization in the United States.

11 days ago

Customer Service / Call Center Representative DARCARS Automotive Group

Silver Spring, MD

Full time

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Experience in a call center or customer service role (automotive experience is a plus!).

Today

Call Center Licensed Triage Consultant II - DC Jobs Leidos

Washington, DC

$52,000–$94,000 / year

Conduct comprehensive assessments of participant needs across Employee Assistance Program (EAP) and work-life domains, including childcare, parenting, eldercare, education, legal, financial, employment assistance, emotional well-being, relationships, communication, health and wellness, and short-term problem resolution. This program provides a broad array of information, resources, education, referrals, and counseling to about 4.7 million participants which includes military service members, their families, and eligible civilians at locations worldwide.

26 days ago

Call Center Representative - Bowie MD (VE26081133MD) GTSC-Talent Solutions

Bowie, Maryland

Employees may be exposed to discussions involving suicide and self-harm, threats of violence, domestic violence, sexual assault, child abuse or neglect, animal abuse or neglect, substance abuse, severe mental health crises, homelessness, grief and loss, serious illness, financial hardship, and other highly sensitive or disturbing subject matter. Must be able to perform work in accordance with established schedules, including timely start and end times, scheduled breaks and meal periods, and adherence to workforce management requirements necessary to meet customer service and contractual obligations.

14 days ago

Call Center Service Representative 3 (SCA) Peraton

Herndon, VA

Remote

$39,000–$62,000 / year

Peraton is seeking Customer Support Representatives to support the Department of Defense's Defense Travel Management Office (DTMO) Travel Assistance Center (TAC) which supports Department of Department Temporary Duty (TDY) Travel through the Defense Travel System (DTS). Customers may include Defense Travel Administrators, Centrally Billed Account Specialists, Travel Management Companies, Defense Financial Partners, Debt Management Monitors, Compliance Tool Administrators, Transportation Officers and others.

13 days ago

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Call Center Jobs in Washington, DC

Call Center Representative, Full Time - Silver Spring Children's National Hospital

Call Center Representative Longevity Holdings

Call Center Team Lead Window Nation, Inc.

Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield Association

Call Center Analyst 1 Iron Bow Technologies

Call Center Representative BrightKey, Inc

Call Center Knowledge Management Manager (Immigration Services) Conduent Inc

Call Center Representative II KureSmart Pain Management LLC

Part- Time Account Service Representative I/II (Call Center) - Inbound MECU of Baltimore Inc

Call Center Coordinator The Centers for Advanced Orthopaedics LL

Support Call Center Agent SGA Inc.

Outbound Call Center Sales Manager ARS-Rescue Rooter

Call Center IT Support Technician Amentum

Support Call Center Agent Software Guidance & Assistance

Call Center Triage Consultant - DC Leidos

Reservations and Call Center Coordinator Mount Vernon

Customer Service / Call Center Representative DARCARS Automotive Group

Call Center Licensed Triage Consultant II - DC Jobs Leidos

Call Center Representative - Bowie MD (VE26081133MD) GTSC-Talent Solutions

Call Center Service Representative 3 (SCA) Peraton

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