Claims Billing Specialist

Job Description

Job Title:  Billing Dept.

Department: Claims

Reports to: Claims Manager and Claims Director

Schedule: M-F 8:00 Am to 5:00 PM

Location: On-Site (Schertz, TX)

Compensation: $20.00-$22.00 Per Hour

Job Description Summary

This position is responsible for the processing of all authorized claims within a timely and efficient manner. This position is also responsible for cross-departmental teamwork, and high-quality customer service both internally and externally.

Essential Duties and Responsibilities

• Effectively manage the handling and timely completion of all authorized claim payments to repair facilities, customers, suppliers, and selling dealers.
• Answer incoming billing calls within a 60 second average.
• Maintain a proactive approach with the handling of all workload, especially during peak volume situations.
• Must be able to promote teamwork within and outside of one’s own area of responsibility.
• Promptly handle all extraordinary claim, customer or client issues to a successful conclusion and maintain positive working relationships both internally and externally.
• Work closely with the Claims Management team and promptly resolve customer, supplier, and/or repair facility payment issues.
• Special projects or other duties as assigned.

Education and/or Experience:  Must have at a minimum a high school diploma with 1-2 years previous work experience within a vehicle repair facility/dealership or an auto parts store. Must have the ability to work in a fast-paced call center, as well as the ability to identify and remove obstacles to ensure efficient workflow. Must possess good interpersonal, verbal and written communication skills.

Competencies: Strong organizational skills including the ability to efficiently complete daily tasks in a timely and accurate manner. Attention to detail and multi- tasking skills are critical.  Must have the ability to change direction and adjust priorities frequently during the day. Have the ability to identify and remove obstacles to ensure an efficient workflow. Continually improve your own work processes for increased efficiency. Have the ability to anticipate and adjust workload especially during high volume situations without sacrificing service, production, or quality.

Communication: Strong interpersonal, written and verbal communication skills. Must be able to effectively communicate with all payees, both internally and externally, and Claims Management at all levels within the organization. Must be able to maintain an even keel and professional demeanor especially during adverse situations.

Excellent Client / Customer Service: Must be able to ensure all customer, repair facility and/or selling dealer related payment issues are handled in a fast, fair and courteous manner and know when to escalate an issue to your manager.

Analytical skills: Must be able to measure, diagnose, and resolve problems.  Must be accurate and have attention to detail.

Computer Skills:  Must be proficient with computers and software applications including but not limited to Microsoft Office and claims administration systems.