Credit Specialist

As a Credit Specialist, you will perform a variety of functions involving collection of accounts receivable and reconciliation of customer accounts. You will review information to determine account status and contact customers to collect funds, negotiate payment arrangements with customers; maintain system account information, respond to research questions, and resolve issues as needed. Each Credit Specialist manages a portfolio of accounts and completes activities as queued by the predetermined collection strategy.  

This position is onsite at the Global Campus in Westbrook, Maine Monday-Friday during training from 8:30am-5pm EST. Completion of training will provide a hybrid schedule. 

Why this role matter:

The purpose of our global finance team is to efficiently deliver relevant, reliable and timely financial services and to partner in business decisions which will enhance IDEXX's long-term value for employees, customers, and shareholders.

In this role:

• You will perform a variety of accounts receivable, customer data, and/or other related data input/posting/maintenance/ processing into financial accounts, related systems and other informational databases. 
• You will collect overdue receivables using multiple systems, initiate out-bound, and respond to in-bound calls. You will maintain a positive relationship with customers ensuring prompt payment of accounts and positive conflict resolution.  
• You will negotiate payment arrangements with customers and manage and process payment arrangements/plans. You will route customer disputes to the appropriate parties for resolution. 
• You will perform audits, validate and reconcile data for accuracy to ensure adherence to established policy, resolve discrepancies, and make corrections as needed. 
• You will input data into accounts, systems, and/or databases according to established guidelines and procedures. 
• You will receive transaction information such as authorizations to pay and other information from related departments, outside customers, and others, and ensure that information is complete before processing. 
• You will respond to research questions and issues as needed, communicate with related departments, employees, customers, financial institutions, and others to exchange information. You will consult and interpret appropriate policies and resolve routine issues without supervisory approval. You are able to train employees and others as needed. 
• You will identify process improvement opportunities and assist in implementation. 
• Your work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision. 

What you need to succeed:

• You have data entry skills, including accuracy and speed in a fast-paced, time-critical environment, and are detail-oriented, patient, organized, able to multi-task, and thorough. 
• You have the ability to work with a variety of systems and databases. SAP knowledge is preferred. 
• You have good verbal and written communication skills that support customer service and can exchange information with a wide variety of people. 
• You are able to work both individually and as a team player. 
• You hold a High School degree or equivalent combination of education and experience required. Associates degree or equivalent preferred. 
• You are comfortable using a computer and can use Microsoft Office. 

What you can expect from us: 

• Hourly rates targeting: $24 per hour
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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