Desktop Support / Professional Services TechnicianLocation: Whitestown, IN / Zionsville Area
Salary: $60K–$75K
Travel: Approximately 10%
About the Role:We're looking for a hands-on Tier 2 Support / Help Desk / Desktop Support professional who wants to grow into networking and higher-level infrastructure work.
You'll support a large and diverse client base in an MSP environment, troubleshooting everything from Microsoft 365 and desktop issues to networking, hardware, and onsite installations.
What You'll Do:- Provide Tier 1/Tier 2 desktop and technical support.
- Troubleshoot Microsoft 365, Windows, hardware, software, and networking issues.
- Support Cisco Meraki and Ubiquiti networking environments.
- Build, configure, wipe, and reimage PCs.
- Troubleshoot video conferencing and connectivity issues.
- Assist with network equipment, racks, and onsite installations.
- Support multiple customer environments and technologies.
What We're Looking For:- Tier 2 Help Desk, Desktop Support, IT Support, or Junior Network Administrator experience.
- Strong Microsoft 365 and Windows troubleshooting skills.
- Understanding of networking fundamentals.
- Hands-on PC hardware experience.
- Strong customer service and communication skills.
- Self-starter who can troubleshoot and learn independently.
- MSP experience strongly preferred.
- Meraki, Ubiquiti, Microsoft Copilot, and AI experience are pluses.
Career Growth:This is a great opportunity for someone who wants to move beyond Help Desk:
Help Desk / Professional Services Tech → Network Engineer → vCIO
The company offers paid technical certifications and a defined career path for people who take initiative and continue developing their skills.