Help Desk Technician Jobs
The Spearmint Rhino Worldwide
ABILITIES FIRST, INC
Beacon Hill Staffing Group, LLC
Bowhead / UIC Technical Services
Help Desk Technician Jobs Overview
There's nothing worse than a computer issue that brings your work to a halt. And nothing better than knowing that when you dial your company's helpline, that voice on the other end can resolve the problem. Help desk technician jobs are essential to keeping businesses running. They may be employed by companies in-house to help their customers and employees with computer issues. Outside firms can be hired to provide help desk services as well.
The Bureau of Labor Statistics (BLS) estimates that help desk technician jobs, also called computer support specialist jobs, will see an 8% growth over the next 10 years. In particular, the healthcare industry is expected to need more help desk technicians as IT use increases and becomes more complex in healthcare settings.
In addition to assisting computer users, help desk technicians may also have maintenance responsibilities including file back-ups, and they may be involved in training programs for users. Being a help desk technician is ideal for someone with computer skills who likes working with people.
If working in computer jobs interests you, you can expand your search to related jobs such as:
Help Desk Technician Education and Skills
Most employers require help desk technicians to have a bachelor's degree in computer science, engineering, or information science, but some may hire applicants with associate degrees. All applicants must have some computer knowledge. A help desk technician degree program includes classes such as:
- Help desk and computer support concepts
- PC upgrading and maintenance
- Introduction to computer networking
Some employers may also require their help desk staff to be certified in products they sell. Software vendors, such as Microsoft, offer certification programs to help desk technicians who use their software.
Beyond education, good communication skills that involve both listening and talking are important for a help desk position. A help desk technician has to pay attention to how users describe their problems and they must ask the right questions to get the information they need to help. They also need to be able to walk through solutions with users who are not computer literate.
Take a look at this Monster job description to see what else you might need to get a help desk technician job.
Update Your Help Desk Technician Resume
Does your resume present you as the ideal person to hire for a help desk technician job? Monster has a sample help desk resume for you to look at, along with some general resume writing tips. Add a cover letter to your application package to let employers know that your skills are what they're looking for. We have sample cover letters and cover letter writing tips to help.
Interviewing for a Help Desk Technician Job
A great way to prepare for a help desk technician job interview is look at potential interview questions and practice your responses. We can help you with those sticky situations like how to explain why your left your last job and how to answer a weird interview question.
How Much Do Help Desk Technician Jobs Pay?
According to Monster, the median pay for a help desk technician in the U.S. is $43,418. Monster's Salary Tools will tell you what salary to expect in your part of the U.S. and where help desk technicians are in high demand.
Want to Learn More About a Company You're Interested In?
Do your homework before an interview by learning a bit about the company. It can help you make a good impression, and it can give you insight into whether the job is a good fit for you. Monster has Company Profiles that will help you start your research. You can find out things like:
- where all the company's offices are located
- what their business objectives are
- what benefits they offer employees
Monster Is On-Call While You Look for Help Desk Technician Jobs
You need a new job, and we're answering the call! Start your search on this page to see what help desk technician jobs are available. Then, take a break and create a profile on Monster so you can connect with recruiters and get the newest job openings sent straight to your inbox.