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Help Desk Specialist Jobs in Washington, DC

Desktop Support Technician (DSS)

Phoenix Business, Inc
  • Washington, WA
  • Instant Apply
1 day ago

Job Description

Role- Desktop Support Technician (DSS)
Location- 575 7th Street NW, Suite 700, Washington, DC 20004


Responsibilities
  • Provide deskside and remote support for Windows and Apple laptops/desktops.
  • Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
  • Perform device imaging, deployment, and post-deployment troubleshooting.
  • Configure and troubleshoot end-user devices
  • Support mobile device setup and troubleshooting (iOS/Android).
  • Diagnose and resolve hardware and software conflicts.
  • Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
  • Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
  • Ensure hardware assignments are accurate and recorded in the asset management system.
  • Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
  • Coordinate with vendors for repairs or replacements of malfunctioning equipment.
  • Ensure support activities comply with IT policies, security standards, and SLAs.
  • Participate in rotational on-call support (including nights/weekends).
Requirements
  • 5 7 years of IT experience in desktop or end-user support.
  • Hands-on experience with Office 365 troubleshooting and administration.
  • Strong knowledge of Windows 10/11 and macOS platforms.
  • Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
  • Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
  • Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
  • Strong organizational skills with ability to prioritize multiple tickets and requests.
  • Excellent interpersonal and customer service skills with a problem-solving mindset.
  • Experience working in a help desk or call center environment preferred.
  • Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
  • Must be able to lift up to 50 lbs.


Numbers & Facts

LocationWashington, WA

Skills

  • Androidunmatched
  • Apple Desktopsunmatched
  • Asset Managementunmatched
  • Call Centersunmatched
  • Classification Toolsunmatched
  • CompTIA A+unmatched
  • Computer Securityunmatched
  • Cross-Functionalunmatched
  • Customer Support/Serviceunmatched
  • DHCP (Dynamic Host Configuration Protocol)unmatched
  • DNS (Domain Name System)unmatched
  • Desktop Administrationunmatched
  • Desktop PCunmatched
  • Equipment Replacementunmatched
  • Establish Prioritiesunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • Laptop PCunmatched
  • Lift/Move 50 Poundsunmatched
  • MCP - Microsoft Certified Professionalunmatched
  • Mac Operating Systemunmatched
  • Microsoft Excelunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Wordunmatched
  • Mobile Devicesunmatched
  • On Callunmatched
  • Organizational Skillsunmatched
  • Problem Solving Skillsunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
  • VPN (Virtual Private Network)unmatched
  • Wireless Communicationsunmatched
  • iOSunmatched

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