Director of Operations

Lukes Lobster is a Maine-inspired, fast-casual lobster shack known for its award-winning seafood rolls. Our seafood is traceable to its source, sustainably caught and processed by our own team to our own high standards.

Role : Director of Operations - NYC

Compensation & Benefits

• Salary: $100-110K/year
• Bonus potential up to 15-20% of base salary
• Health Insurance Program, including medical, dental and vision (after 90 days), with Lukes Lobster paying for 77% of the plans
• Company-sponsored 401k program with matching potential (after one year)
• 12 PTO days (to start, then gaining an additional PTO day every year for up to 20 days) and 5 Sick Days per year
• Pre-Tax Commuter Benefits (where applicable)
• Monthly MTA Metrocard (in NYC)
• Employee discounts at all of our locations plus our online market
• Free access to mental health resources and licensed counselors
• Company-sponsored phone and laptop
• Casual dress code and environment
• Annual trip to Maine
• Opportunities for advancement in a growing company

Duties & Responsibilities

We offer delicious, high-quality seafood that our guests love. To make that happen youll be :

• Overseeing a region of 7+ units across the country and traveling up to 50% of the time
• Building, leading and developing a skilled and dynamic management team for your region with a focus on diversity and inclusion
• Focusing on your teams personal career goals, identifying opportunities and addressing them
• Utilizing your deep financial acumen to analyze your regions results and discover opportunities in all financial categories
• Working as part of a close-knit Operations department based in NYC
• Leading by example to create a best in class guest experience by actively working alongside your teams on the line when visiting your locations
• Championing the companys core values of Taste, Transparency and Purpose and helping achieve our goal of becoming the worlds most respected seafood brand
• Analyzing sales and controlling expenses, payroll and inventory
• Working directly with all departments, including Finance, Marketing, People + Culture, our processing facility and more

Do you care about working for an ethical, environmentally-focused company? Do you thrive working in a supportive and collaborative environment that values and solicits open and honest communication? Then you will love working at Lukes Lobster! We believe all boats rise when you put people, community and the environment at the heart of all decision-making.

We are also a certified B-Corporation. What does that mean? Check it out here:
https://www.bcorporation.net/community/lukes-lobster