Enforcement Operations Specialist

Enforcement Operations Specialist

Location: San Francisco, CA; New York, NY; or Washington, DC preferred (flexible for the right fit)
Work Model: Hybrid / Flexible Onsite
Openings: 7
Duration: 6-month contract (possibility of extension)
Pay Range: $100–$120/hour on W2, depending on experience
Start Date: ASAP
Staffing Partner: Russell Tobin

About the Opportunity

Russell Tobin is supporting a leading AI research and technology company in hiring seven Safeguards Access Operations Specialists. The Safeguards team is expanding the human review behind its access and enforcement programs, including AI R&D access, unsupported-region and national-security-sensitive access decisions, account compromise remediation, appeals, and ban evasion and account clustering.

Review volume is rising during a major launch and ramp period, and appeals and compromise cases carry turnaround expectations that call for dedicated specialists. These hires will take on case-by-case review so enforcement leads can stay focused on policy, detection and escalations.

These are generalist roles. The AI R&D and Unsupported/National Security Geo openings require additional judgment.

Specialty Areas

AI R&D Access/Abuse (2 openings)
Review access requests tied to AI research use cases and assess whether the stated research is credible.

• Must-have: Policy-driven decision-making plus enough machine learning familiarity to evaluate a use case
• Relevant backgrounds: Trust & Safety or policy at AI labs, ML-adjacent operations, research program or grants administration

Unsupported / National Security Geo (1 opening)
Handle access decisions and offboarding for restricted regions and national-security-sensitive cases.

• Must-have: Sanctions or export controls experience
• Relevant backgrounds: Sanctions screening, export controls, trade compliance, fintech KYC/KYB

Account Compromise (1 opening)
Investigate compromised accounts and leaked credentials, and work through remediation with customers.

• Must-have: Hands-on account takeover or credential-compromise casework
• Relevant backgrounds: Security operations, incident response, fraud and ATO teams

Appeals (1 opening)
Review appeals of enforcement actions and recommend upholding or reversing them, with a written rationale.

• Must-have: Willingness to overturn a prior decision when the evidence warrants it
• Relevant backgrounds: Trust & Safety appeals queues, customer-facing dispute resolution

Account Abuse / Ban Evasion (2 openings)
Investigate returning accounts and clusters of related accounts, weighing multiple signals to decide on linkage and action.

• Must-have: Experience judging account linkage from multiple signals
• Preferred: SQL or link-analysis tools
• Relevant backgrounds: Fraud and risk analysis, marketplace or payments risk, recidivism or multi-accounting work

Core Responsibilities

• Review access requests, enforcement cases and appeals against documented policies and criteria
• Investigate accounts, organizations and activity using the available evidence and signals
• Make consistent, defensible decisions and document clear rationale for each
• Escalate higher-risk, ambiguous or novel cases to enforcement leads
• Meet turnaround expectations in a high-volume, operations-focused environment
• Share trends, gaps and feedback that help improve policy, detection and future automation

What We’re Looking For

• Strong, consistent judgment when applying evolving policies to real-world cases
• Clear, audit-ready documentation that Policy, Legal and other stakeholders can follow
• Comfort with hands-on, case-by-case review at volume
• Sound instincts for when to decide and when to escalate

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 For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.