Executive Director

Chick-fil-A Executive Director | Hartland, MI

JOIN OUR LEADERSHIP TEAM!

Are you a results-driven leader passionate about operational excellence, developing high-performing teams, and creating a culture of genuine care?

Chick-fil-A Hartland is seeking an Executive Director who leads with integrity, a heart for service, and a commitment to excellence. This leader will oversee restaurant operations, develop future leaders, drive business performance, and ensure exceptional experiences for guests and team members.

What You Can Expect:

Pay:

Competitive pay starting at $28/hour, based on experience and qualifications, with opportunities for growth and advancement.

Schedule:

• Minimum of 40 hours per week, including Fridays and Saturdays, with flexibility based on restaurant needs
• Sundays off
• Dedicated time for strategic planning, business management, and leadership development

Responsibilities:

• Oversee daily restaurant operations, ensuring efficiency, operational excellence, and exceptional hospitality.
• Lead, coach, and develop department directors and leadership teams to drive performance and accountability.
• Partner with the Owner/Operator to execute the restaurant's vision, strategic goals, and business objectives.
• Manage key financial metrics, including sales, labor, food costs, profitability, and operational efficiency.
• Oversee Front of House and Back of House operations, ensuring food quality, safety, speed of service, and guest satisfaction.
• Foster a culture of genuine care, servant leadership, accountability, and continuous improvement.
• Develop strategies to strengthen employee engagement, retention, leadership development, and guest satisfaction.
• Analyze financial reports, operational metrics, and performance trends to identify opportunities for improvement.
• Oversee staffing, workforce planning, training, and performance management in partnership with department leaders.
• Ensure compliance with Chick-fil-A standards, food safety regulations, employment laws, and restaurant policies.
• Lead strategic initiatives that improve operational processes, business performance, and long-term growth.
• Communicate goals, recognize achievements, and inspire leaders to consistently deliver excellence.

We're Looking for a Leader Who:

• Has a high school diploma and an Associate's, Bachelor's degree or equivalent leadership experience preferred
• Has a minimum of two years of restaurant management or senior leadership experience, preferably in a fast-paced, high-volume environment.
• Has previous Chick-fil-A leadership experience, which is a plus.
• Is SERV Safe certified.
• Has flexible availability and reliable transportation.
• Demonstrates integrity, professionalism, dependability, and strong business judgment.
• Has a passion for hospitality, people development, and operational excellence.
• Understands restaurant operations, financial management, and business performance.
• Can effectively coach and hold leadership teams accountable.
• Has experience building leadership pipelines and mentoring Team Leaders.
• Is organized, proactive, and capable of managing multiple priorities in a fast-paced environment.
• Has excellent written and verbal communication skills.
• Uses data and performance metrics to drive results and continuous improvement.
• Takes ownership, supports the restaurant's vision, and leads by example through our values.
• Embraces servant leadership by empowering others and fostering a culture of genuine care.

Physical Requirements:

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Benefits:

• Sundays off
• Paid time off
• Competitive pay
• Complimentary employee meal when working
• Leadership development and advancement opportunities
• Scholarship opportunities for eligible team members
• Access to discounts through Chick-fil-A partnerships
• Wellness stipend
• Cell phone stipend 

Why Chick-fil-A?

At Chick-fil-A, being an Executive Director is more than just a job. It's an opportunity to lead with purpose, drive business success, develop future leaders, and make a lasting impact on the team and community.

If you're ready to lead with purpose, develop people, and help create an exceptional restaurant experience, we'd love to meet you!

Apply today to join our leadership team.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

Starting at $28.00 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Employee discount, Other

Job Type

Full time

Schedule

8 hour shift, Weekend availability, Monday to Friday, Day shift, Night shift