Front Desk/Admin position

Primary Responsibility:  Monitor and enforce building access policies and visitor/guest registration.  Position is also responsible for professional presentation in answering the telephones; writing up and processing service requests from residents and supervising all lobby activity to insure compliance of guests, vendors and residents. 

Specific Duties and Responsibilities:

     Answer telephones in a professional and courteous manner and forward to appropriate personnel

     Coordinate appointments and assist in managing schedules and conference call; arrange meetings and other materials; reserve and prepare facilities. 

     Distribute Incoming mail/ensure outgoing mail pick-up

     Validate waiting list per Assistant Manager’s direction

     Ensure all Incidents/Tenants complaints are delivered to Assistant Manager

     Greet prospective residents and vendors

     Register all visitors and guests and obtain a valid photo ID before allowing access to the property

     Up-date resident information on Bulletin Boards

     Report all criminal activities in or around the property to police

     Monitor front entrance of building to deter loitering

     Order office supplies as needed

     Write work orders as needed

     Monitor the cleanliness of copier, personal work space and lobby

     Up-date & distribute resident roster

     Prepare resident packets for re-certification/move-in’s

     Complimentary coffee set-up 8:00am – 4pm (Monday-Friday)

Experience/Qualifications:

     High school education

     Lease and or customer service experience (preferred)

     Positive attitude and people oriented

     Must have the ability to work with and understand person of all ethnic and educational backgrounds

     Must be able to communicate clearly and effectively

     Must be well groomed, Business Casual attired and pleasant to work with

     Have the ability to assist on-site Assistant/Property Manager in all duties, which he/she may be assigned