S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at Hilton Garden Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service while ensuring smooth front desk operations across both properties.
Key Responsibilities
- Welcome guests and efficiently manage check-ins and check-outs at both properties
- Process reservations, modifications, and cancellations in the system
- Handle guest inquiries, concerns, and requests with professionalism and urgency
- Accurately process payments, room charges, and transactions
- Promote and enroll guests in Hilton Honors programs
- Coordinate with housekeeping and maintenance to support guest needs
- Maintain a clean, organized, and professional front desk area
- Ensure compliance with hotel safety, security, and QA standards
- Support operations across both hotels as needed (dual-property flexibility)
- Assist with guest services, luggage, and local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer skills; hotel systems experience (PEP preferred)
- Professional appearance and reliable attendance
- Flexibility to work across both properties
Schedule
- Full-Time
- Flexible shifts including mornings, evenings, weekends, and holidays
- Must be able to work at either property as business needs require
Compensation & Benefits
- Competitive hourly pay
- Paid Vacation and Sick Leave
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Hilton Team Member Travel Program (Go Hilton)
- Growth opportunities within S3 Hotel Group