Guest Services Agent – Front Desk
24-7 Hotel Management
Do you love interacting with people, making connections, and creating memorable experiences? Do you enjoy helping others and seeing guests leave with a smile? Are you motivated by teamwork and exceeding expectations? If so, we invite you to join our hospitality team!
At 24-7 Hotel Management, our Guest Services Agents take pride in delivering exceptional guest experiences at every opportunity, whether at the front desk or throughout the hotel. Our goal is to go above and beyond, get things right the first time, and consistently exceed guest expectations.
Key Responsibilities
- Welcome, greet, register, and check in/check out guests with warmth and professionalism.
- Provide information about hotel services, local restaurants, shopping, entertainment, transportation, and attractions.
- Make, confirm, and cancel guest reservations.
- Assign rooms, issue keys, and maintain guest privacy by never announcing room numbers.
- Maintain accurate records of room availability, guest accounts, and reservations.
- Process payments, calculate bills, post charges, handle cash, and follow company credit and accounting policies.
- Answer telephone calls, respond to inquiries, and receive and deliver guest messages.
- Arrange restaurant, transportation, and entertainment reservations when requested.
- Coordinate special guest requests, including flowers, champagne, and safe-deposit services.
- Represent the hotel brand positively and complete all required training and certifications.
- Support fellow team members and assist with assigning and overseeing work when serving in a lead capacity.
- Perform additional duties as assigned.
Qualifications & Skills
- Excellent interpersonal, customer service, and communication skills.
- Friendly, professional, approachable, and guest-focused attitude.
- Ability to communicate effectively with individuals from diverse cultural backgrounds.
- Knowledge of local attractions, events, dining, and entertainment.
- Strong multitasking, problem-solving, and organizational abilities.
- Ability to adapt quickly in a fast-paced hospitality environment.
- Basic computer, keyboard, telephone, and cash-handling skills.
- Willingness to learn, grow, and contribute to a positive team environment.
Physical Requirements
- Ability to stand for extended periods and climb stairs.
- Ability to work in a fast-paced environment.
- Ability to use ladders and step stools.
- Ability to frequently lift up to 10 lbs., periodically lift up to 25 lbs., and occasionally pull up to 25 lbs.
- Sufficient vision and manual dexterity to operate computers, telephones, and other office equipment.
Our Culture
24-7 Hotel Management is a locally operated hospitality company focused on maximizing hotel performance through employee development, training, support, and a positive workplace culture.
We empower our team members to make a difference by putting Guests First, maintaining exceptional standards, paying attention to detail, creating the WOW Factor, and making TEAMWORK the foundation of everything we do.
Equal Employment Opportunity
24-7 Hotel Management is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any characteristic protected by applicable federal, state, or local law. This policy applies to all aspects of employment, including recruitment, hiring, compensation, promotion, training, and termination.
We are an exciting world class leader in the hospitality industry.
We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel.
We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests.
We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact.
We have made TEAMWORK central to every endeavor.
We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization.
We are unwilling to lower our standards or accept second best efforts from our personnel.
We promote innovation, initiative, and creativity.
We are constantly striving to improve ourselves.