Front Desk Assistant Manager

Massanutten Resort

Job Summary

The Front Desk Assistant Manager serves as a leader in coaching, training, and developing the Front Desk team. As a representative of Resort leadership, the Assistant Manager works closely with senior management to cultivate and maintain a work culture of service excellence. As a service leader, the Assistant Manager works to strengthen interdepartmental communication to optimize the timetable for resolution of guest concerns. Additionally, the Assistant Manager leverages data findings to identify and monitor performance trends and drive process improvement efforts. As a strong contributor to Massanutten Resort’s quality efforts, the ability to guide professional growth and navigate large scale issues with attention to detail is essential in this role. Ideal candidates possess a friendly disposition with a desire to serve and lead others.

• Prior guest relations and training experience
• Excellent communication and customer service skills
• 3+ years’ experience in hospitality and/or related field
• Valid driver’s license and approved DMV record
• Must be at least 18

Preferred

• Guest relations/hospitality leadership experience
• Prior experience with CRM and PMS systems
• Prior college coursework
• Knowledge of Microsoft Office Suite and BI products

Job-Type: Full-Time/Salary

Typical Schedule

Days:

• • Varies, including weekends

Hours:

• • Varies, including evenings

Compensation

• Annual Salary Range: $45,000-$47,000 (negotiable)

Core Responsibilities

• Support Front Desk daily operations
• Develop and manage growth initiatives for employees
• Oversee team performance analysis
• Resolve guest concerns
• Analyze data & performance trends to support process improvement
• Lead onboarding cycle for department
• Serve as a leader in the Hospitality Operations division
• Other duties as assigned by management

Applications accepted until 2:00 PM on Monday, November 23. For more information, contact José Antonio Martínez at 540.289.3143.