Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
Job Summary
Are you a friendly, outgoing individual with a passion for hospitality and customer service? If so, we'd love to hear from you!
Four Points by Sheraton Eastham is seeking a motivated, professional, and organized
Front Desk Associate to join our team.
As a Front Desk Associate, you will be the first point of contact for our guests and play an essential role in creating a welcoming and memorable hotel experience. You will be responsible for greeting guests, managing check-ins and check-outs, handling reservations, processing payments, and assisting guests with their needs throughout their stay.
We are looking for someone who is dependable, detail-oriented, and able to provide exceptional guest service in a fast-paced hospitality environment.
Responsibilities
- Warmly greet and welcome guests upon arrival.
- Efficiently handle guest check-ins and check-outs.
- Manage room reservations, modifications, and cancellations.
- Answer incoming phone calls and respond to guest inquiries professionally.
- Process guest payments, deposits, and billing transactions accurately.
- Provide information about hotel amenities, services, and local attractions.
- Respond promptly and professionally to guest requests, concerns, and complaints.
- Maintain accurate guest records and update information in the hotel's property management system (PMS).
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction and room readiness.
- Assist guests with Marriott Bonvoy loyalty program benefits and inquiries.
- Maintain a clean, organized, and welcoming front desk and lobby area.
- Follow hotel policies, safety procedures, and Marriott brand standards.
- Complete additional administrative tasks and duties as assigned by management.
Qualifications
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Friendly, professional, and positive attitude.
- Ability to multitask and remain organized in a busy hotel environment.
- Basic computer proficiency and ability to learn hotel reservation and property management systems.
- Strong attention to detail and problem-solving skills.
- Ability to handle guest concerns calmly and professionally.
- Dependable, punctual, and able to work independently or as part of a team.
- Flexibility to work mornings, evenings, weekends, and holidays as needed.
- Previous hotel front desk or hospitality experience is preferred but not required.
- Familiarity with Marriott systems or hotel property management software is a plus.
Join Our Team!
At
Four Points by Sheraton Eastham, we take pride in providing exceptional hospitality and creating a welcoming atmosphere for every guest. We are looking for enthusiastic individuals who enjoy working with people and want to grow within the hospitality industry.
If you are passionate about customer service and ready to become part of our team, we encourage you to apply!