Front Desk Associate

Front Desk Associate: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Front Office team is at the heart of the guest experience, creating welcoming arrivals, seamless departures, and meaningful interactions throughout every stay. As ambassadors of the resort, the team builds lasting relationships with guests while providing personalized service that reflects Rosewood\''s commitment to relationship hospitality.

Working closely with Concierge, Butler, Housekeeping, Valet, Bell, PBX, Transportation, and Resort Operations, the Front Office team ensures each guest feels recognized, valued, and cared for from the moment they arrive.

YOUR ROLE

As a Front Desk Associate, you will serve as one of the primary points of contact for guests throughout their stay. You will create exceptional first impressions, manage arrivals and departures, respond to guest requests, and provide personalized assistance that exceeds expectations.

This role requires a passion for hospitality, strong attention to detail, and the ability to create genuine connections with guests. Through your professionalism, warmth, and commitment to service excellence, you will help deliver memorable experiences that define the Rosewood brand.

HOW YOU'LL MAKE THE PLACE

• Welcome guests with warmth and professionalism while delivering efficient check-in and check-out experiences.
• Build meaningful relationships with guests by personalizing interactions and anticipating individual needs.
• Respond promptly and effectively to guest requests, inquiries, and concerns while ensuring complete satisfaction.
• Collaborate with resort departments to coordinate services and create seamless guest experiences.
• Maintain accurate guest information, reservations, billing, and payment records while ensuring attention to detail.
• Serve as a knowledgeable resort ambassador by providing information about amenities, services, experiences, and local attractions.

COULD THIS BE YOU?

• You are passionate about hospitality and delivering exceptional guest experiences.
• You possess outstanding communication and interpersonal skills and enjoy building relationships with guests.
• You are detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• You remain calm, professional, and solution-focused when handling guest requests and challenges.
• You are comfortable learning technology systems and maintaining accurate guest and reservation information.
• Previous experience in hospitality, guest services, front office operations, customer service, or a related field is preferred.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The pay rate for this position is $29.15 per hour. This is the pay range that the company expects to pay for this position. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.