Front Desk Night Associate

Front Desk Night Associate: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The Front Office team creates seamless arrivals, departures, and personalized guest experiences around the clock. During overnight hours, the team plays a critical role in ensuring guest needs are met, operations continue smoothly, and the resort is prepared for the day ahead.

Working closely with Security, Housekeeping, PBX, Valet, Engineering, and Resort Operations, the overnight team safeguards the guest experience while maintaining the highest standards of service, accuracy, and hospitality.

YOUR ROLE

As a Night Receptionist, you will serve as the primary Front Office representative during overnight hours, providing personalized guest service while supporting the operational and administrative functions that keep the resort running efficiently. You will assist guests arriving late or departing early, respond to guest requests, complete nightly reporting and audit procedures, and ensure a welcoming and secure environment throughout the night.

This role is ideal for a hospitality professional who is self-motivated, detail-oriented, and committed to providing outstanding service while working independently.

HOW YOU'LL MAKE THE PLACE

• Welcome and assist guests during overnight hours, managing arrivals, departures, and guest inquiries with warmth and professionalism.
• Respond promptly to guest requests and resolve concerns while ensuring a seamless and personalized experience.
• Complete nightly audit procedures, reports, and financial reconciliations with accuracy and attention to detail.
• Coordinate with resort departments to communicate operational updates and prepare the property for the following day.
• Maintain accurate guest accounts, reservations, and system records while adhering to established procedures.
• Help create a safe, secure, and welcoming overnight environment for guests and associates.

COULD THIS BE YOU?

• You are passionate about hospitality and delivering exceptional guest experiences.
• You are highly organized, detail-oriented, and comfortable working independently during overnight shifts.
• You possess excellent communication, problem-solving, and guest service skills.
• You remain calm, professional, and resourceful when handling guest requests and operational challenges.
• You are comfortable using hospitality systems, completing reports, and managing financial transactions accurately.
• Previous experience in front office operations, guest services, night audit, hospitality, or customer service is preferred.

OUR BENEFITS

As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Our offerings include:

• Zero-cost healthcare plan options
• 401(k) retirement savings program
• 15 days of paid time off and 7 paid holidays
• 16 weeks of fully paid maternity and paternity leave for eligible associates
• 12 complimentary room nights annually plus 50% off food and beverage experiences
• Complimentary employee meals and free onsite parking.

In addition, we provide ongoing learning and development opportunities and access to global career pathways across Rosewood Hotels & Resorts, helping you build a rewarding and meaningful career.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

PAY TRANSPARENCY

The wage for this position is $30.17 hourly. This is the pay range that the company expects to pay for this position. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.