Front Desk Specialist & Client Greeter

Reservation Specialist

Fieldstone Animal Inn

Schedule: Weekdays and Saturday

Compensation: Starting at $16.00 per hour, based on experience, plus commission opportunities

About the Position

Fieldstone Animal Inn is looking for an energetic, personable, and highly organized Reservation Specialist to join our team!

This is a customer-facing, sales-oriented position that focuses primarily on answering phones, managing reservations, building relationships with clients, and helping pet parents find the best services for their dogs.

We're looking for someone who genuinely enjoys talking to people, has a positive attitude, communicates confidently, and takes pride in providing excellent customer service.

This is primarily a desk-based position. Much of the workday will be spent answering calls, speaking with clients, making reservations, and managing information in our reservation system. The right candidate will enjoy this type of work while also being willing to assist at the front desk and support the team when needed.

Key Responsibilities

Reservations & Sales

• Answer incoming calls promptly, professionally, and enthusiastically.
• Make, modify, confirm, and manage reservations for lodging and day school.
• Welcome new clients, explain our services, and accurately enter their information into our reservation system.
• Proactively contact clients to confirm upcoming lodging reservations.
• Recommend additional services, packages, and products that benefit pets and their owners.
• Help clients select and purchase membership packages.
• Meet sales and customer service expectations while maintaining a friendly, consultative approach.
• Follow up on missed calls, voicemails, emails, and reservation inquiries.

Client Communication & Customer Service

• Build positive relationships with clients by being warm, personable, attentive, and helpful.
• Answer questions about our services, pricing, policies, and procedures.
• Respond to client emails and voicemails promptly and professionally.
• Communicate with our pet care team to provide timely updates when owners inquire about their dogs.
• Assist with resolving client concerns and payment issues.
• Conduct facility tours and confidently explain our services and approach to pet care.
• Maintain clear communication between clients, management, and other departments.

Reservations, Records & Administrative Support

• Maintain accurate and complete client and pet profiles, including feeding instructions, medications, and special care needs.
• Contact veterinary offices to verify vaccination records.
• Notify clients by phone, email, or letter when vaccinations are expired or require updating.
• Confirm that day school dogs are properly checked in and membership days are deducted when necessary.
• Process reservation deposits, payments, and membership purchases.
• Prepare run cards and other paperwork needed for daily operations.
• Organize and file completed correspondence and documents.
• Check and distribute incoming mail.

Front Desk & Team Support

• Assist with client check-ins and check-outs when front desk coverage is needed.
• Help ensure a smooth experience for pets arriving and departing.
• Support other departments with occasional tasks, including preparing bandanas and assisting with laundry.
• Help maintain a clean, organized, and welcoming work environment, including wiping surfaces, vacuuming, and mopping as needed.
• Work collaboratively with team members to keep daily operations running smoothly.

What We're Looking For

We're looking for someone who brings confidence, enthusiasm, and professionalism to every client interaction.

The ideal candidate will have:

• An outgoing, positive, and genuinely friendly personality.
• Excellent verbal communication skills and the ability to speak clearly and confidently with clients.
• A natural ability to build relationships and make people feel comfortable.
• Strong organizational skills and attention to detail.
• Good judgment, common sense, and the ability to solve problems independently.
• The ability to multitask while remaining calm and professional in a busy environment.
• An interest in sales and the confidence to recommend services without being pushy.
• Comfort spending most of the workday at a desk, answering phones, and working on a computer.
• Dependability, maturity, and a strong work ethic.
• A willingness to help wherever needed and contribute to a positive team environment.

Preferred Experience

• Previous experience in customer service, reservations, hospitality, reception, or sales.
• Experience working in a busy, phone-based customer service environment.
• Comfort learning computer systems and accurately entering information.
• Previous experience in pet care or an animal-related business is a plus, but not required.

We value life experience, strong interpersonal skills, intelligence, and a willingness to learn just as much as direct industry experience.

Schedule & Compensation

• Tuesday-Friday: 10:30 AM–6:30 PM or 11:00 AM–7:00 PM
• Saturday: 8:00 AM–12:00 PM
• Starting pay: $16.00+ per hour, depending on experience
• Additional compensation: Commission opportunities based on qualifying sales

Why Join Fieldstone Animal Inn?

At Fieldstone Animal Inn, we take pride in building lasting relationships with our clients and providing exceptional care for their pets.

We're looking for someone who enjoys connecting with people, takes ownership of their work, and wants to be part of a team that values great service, communication, and a positive attitude.

If you're confident, friendly, organized, and love helping people, and consider yourself a "people person" we'd love to hear from you!

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://fieldstoneanimalinn.applicantpro.com/jobs/3290626-1141413.html