Front Desk Supervisor

Join our team at Spark by Hilton Mystic Groton as a Front Desk Supervisor, where you will play a key role in ensuring exceptional guest experiences and smooth front desk operations. In this supervisory role, you will lead a dynamic team, oversee daily activities, and maintain high standards of customer service in our beautiful Mystic, CT location.

Responsibilities

• Supervise front desk staff, providing guidance, training, and support to ensure excellent guest service
• Manage check-in and check-out processes efficiently and accurately
• Handle guest inquiries, requests, and complaints promptly and professionally
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Maintain accurate records, reports, and shift logs
• Ensure compliance with hotel policies and procedures
• Assist in scheduling and staffing to meet operational needs

Requirements

• Previous experience in a front desk or hospitality supervisory role preferred
• Strong customer service and communication skills
• Ability to handle multiple tasks and work effectively in a fast-paced environment
• Proficient with hotel management software and basic computer skills
• Leadership skills with a team-oriented attitude
• Flexible availability including weekends and holidays

Benefits

• Competitive pay of $22.00 per hour, paid bi-weekly
• Opportunities for career advancement within the Hilton brand
• Employee discounts on hotel stays and dining
• Supportive work environment and professional development
• Comprehensive benefits package available

About the Company

Spark by Hilton Mystic Groton is a modern and vibrant hotel located in the heart of Mystic, CT. As part of the globally recognized Hilton brand, we are dedicated to providing guests with innovative and memorable experiences. Our team is committed to excellence, hospitality, and a welcoming atmosphere where both guests and employees thrive.

Distinctive Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.