Personal Service, Peace of Mind, Pleasant Memories 757.628.1000 Job Type: Full-Time Classification: Hourly Non-Exempt Title: Front Desk Support Teamwork, integrity and compassion are core values of our company, and we go to great lengths to ensure that our employees are satisfied and rewarded for the work that they do. Job Description Greeting and Assisting Visitors: Welcoming families and guests in a respectful and compassionate manner. Directing visitors to the appropriate areas within the funeral home (e.g., arrangement office, chapel, visitation rooms). Phone and Communication Management: Answering phones, taking messages, and transferring calls as needed. Providing information to callers and visitors, answering questions about funeral services and procedures. Administrative Tasks: Processing paperwork, including death certificates, contracts, register books and other forms Maintaining accurate records and files related to funeral arrangements. Type program mock-ups Log flowers Submit newspaper obituaries Assisting with data entry and other clerical tasks. General Support: Assisting with the preparation of funeral services, such as setting up for visitations and handing out service folders. Maintaining a clean and organized work environment. Running errands as needed, such as picking up or delivering items. Other Duties: May assist with coordinating details of funeral services with clergy, family members, and other staff. May assist with the transportation of flowers and memorabilia. May be required to assist with funeral services. All other duties as assigned Skills and Qualifications: Compassionate and Empathetic: The ability to handle sensitive situations with empathy and understanding is crucial. Excellent Communication Skills: Strong verbal and written communication skills are essential for interacting with families and providing information. Organizational Skills: The ability to manage time effectively and prioritize tasks is important for a smooth-running front desk. Computer Skills: Proficiency in using computer software and office equipment is necessary for data entry and record-keeping. Customer Service Skills: The ability to provide excellent customer service and build rapport with families is essential. Attention to Detail: Accuracy and attention to detail are important for processing paperwork and maintaining records. Professional Demeanor: Maintaining a professional and respectful demeanor at all times is crucial. Requirements High school diploma; 2 years of customer service Verbal and written communication skills to interact clearly with customers, vendors and other employees Organization skills to keep accurate records and find important information quickly Time management skills to prioritize and complete a side variety of tasks throughout the day Listens attentively, exercising patience in working with and talking to fellow employees, families, vendors, and the general public using good communication and grammar skills Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive |
| Location | Norfolk, Virginia |
| Website | https://metropolitanfuneralservice.com |
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