Front Office Manager

About the Job

Candlewood Suites by IHG Greenwood is hiring an experienced Hotel Front Office Manager to lead our front desk team and deliver outstanding guest service at our extended-stay hotel. You will oversee daily front desk operations, coach and schedule team members, manage guest satisfaction, and help drive revenue. If you have hotel front desk leadership experience and want to grow your hospitality career with a respected global brand, we want to hear from you.

Responsibilities

• Lead, train, schedule, and coach front desk associates, including hiring, onboarding, and performance feedback
• Manage daily front desk operations, including check-in, check-out, reservations, and guest accounts
• Resolve guest concerns quickly and professionally to protect guest satisfaction scores and online reviews
• Monitor and improve guest satisfaction results, including IHG guest survey scores and TripAdvisor reviews
• Maximize occupancy and revenue through upselling, rate management, and accurate inventory control
• Handle cash handling, night audit review, daily deposits, and front desk reporting
• Work with housekeeping, maintenance, and the General Manager to keep rooms ready and the property running smoothly
• Maintain brand standards, safety procedures, and cleanliness throughout the lobby and public areas
• Support extended-stay guests with long-term needs, including laundry, Candlewood Cupboard, and guest services
• Fill in at the front desk as needed, including evenings and weekends

Qualifications

• 2+ years of hotel front desk experience required
• 1+ year of supervisory or management experience in hospitality or customer service preferred
• Experience with property management systems (PMS) such as Opera, Hotel Logix, or similar preferred
• Strong leadership, communication, and conflict resolution skills
• Solid math and cash handling skills
• Proficient with Microsoft Office and hotel software
• Flexible availability, including weekends, holidays, and some evenings
• High school diploma or equivalent

Benefits

• Competitive salary
• Health, dental, and vision insurance [confirm]
• Paid time off and paid holidays [confirm]
• 401(k) 
• IHG employee hotel discounts worldwide
• Paid training and career advancement opportunities

Why Join Us

Candlewood Suites is one of IHG’s leading extended-stay brands, with a loyal guest base and a team-focused culture. As Front Office Manager, you will have real ownership of your department, strong support from ownership and the General Manager, and clear room to move into Assistant General Manager or General Manager roles.

Candlewood Suites Greenwood is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.