As a member of the Guest Service Team at The Golf Club at Newcastle you will be responsible for ensuring exceptional first-class service for our guests. Youll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance cleaning of golf carts and other appointed tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Guest Service professional will provide exceptional service in the following positions:
Initiate contact with guests within 15 feet with a robust welcome and the willingness to assist the guest. Must be proactive in anticipating the guests needs and engage in the commiserate level of guest interaction. Always yield to the guest. Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter. Maintain knowledge of daily events FAQ sheet hours of operation pace of play and group event details. Must effectively communicate all pertinent information amongst hisher team members and supervisory staff regarding daily operations. Upsell at every opportunity by informing guests of additional items available for purchase and your personal recommendations. Other tasks as assigned.
QUALIFICATIONS
EDUCATION AND/OR EXPERIENCE
Ability to work well under pressure and balance multiple priorities and assignments. Must be highly service focused with a desire to engage with guests. Demonstrated initiative - the ability to think work and make decisions to solve guest concerns based on sound judgment. Must be comfortable working in a fast-paced environment where continuous improvement is expected. Must be able to consistently achieve high work standards attention to detail accuracy and timeliness are a must. High school diploma or G.E.D. or two years experience in a similar customer service environment. Ability to respond to common inquiries or complaints from guests team members or supervisory personnel. Ability to legibly write the names of guests and type them out on the keyboard. Ability to define problems collect data establish facts and draw valid conclusions as to course of action.
WORK ENVIRONMENT
The work environment characteristics described here represent those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position the team member must Lift reach bend twist push pull squat grasp and use arm-hand coordination on a consistent basis. Be able to lift 50 pounds occasionally. Be able to work weekends and holidays mornings and evenings as business demands. Must be able to stand for up to four hours. May include outdoor work and exposure to related weather conditions including but not limited to sunshine wind rain and warm & cool temperatures.
COMPENSATION DETAIL
Offered rate of pay range 17.13 - 20.00 per hour Eligible for overtime
FOR SEASONAL TEAM MEMBERS
Seasonal team members are hired for the summer season and work fluctuating amounts of hours per week including occasional overtime. Hours are not guaranteed and hours worked during the summer busy season are not an indication of hours available year-round. Seasonal employment is temporary work therefore terminated at the end of the busy season. Team Members in good standing are encouraged to return the following year or apply for a year-round position if available.
BENEFITS AND PERKS
Oki Golf offers an impressive collection of benefits. Some benefits include:
ALL TEAM MEMBERS
FULL-TIME TEAM MEMBERS regularly working 35 hrs/week
Visit okigolf.comcareers to view more information about Oki Golfs history, company culture and commitment to diversity.
The Golf Club at Newcastle
Capping 350 expansive hilltop acres, The Golf Club at Newcastle is the Puget Sounds premier public golf and event destination. The property features 36 holes of championship golf framed by stunning panoramic views of Lake Washington, Mt. Rainier, the Olympic and Cascade Mountains and the Seattle skyline. The breathtaking scenery is complemented by a spectacular 44,000 square foot clubhouse and extensive year-round practice facilities. Newcastles captivating views, first-class amenities and unparalleled standard of service are all designed to provide a unique experience for guests. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet and catering, turf and administrative positions.