Healthcare Operations Director

A Day in the Life of a Healthcare Operations Director

As the Healthcare Operations Director (HOD), you lead the charge in elevating operational excellence and driving growth across our healthcare restoration services. Your day begins by connecting with regional leaders, reviewing key performance indicators, and ensuring teams are aligned with company goals and industry standards. From assessing compliance measures and mitigating risks to optimizing project timelines and mentoring team members, every action you take is designed to enhance safety, efficiency, and revenue.

You are pivotal in scaling healthcare operations, building strong relationships with stakeholders, and ensuring seamless execution across regions. Your strategic insight shapes standard operating procedures, drives consistency, and uncovers new opportunities for growth. With national travel and hands-on involvement in large accounts, your leadership directly impacts our reputation for excellence and strengthens our clients' trust in First Onsite's healthcare expertise.

Responsibilities:

• Oversee healthcare operations and ensure compliance within assigned regions
• Implement processes and strategies to reduce risk and drive operational efficiency
• Collaborate with regional leaders and project teams to establish and achieve KPIs
• Lead training to improve healthcare awareness, scope management, and revenue growth
• Support project teams with healthcare-specific needs, including equipment, staffing, and life safety requirements
• Conduct site visits, oversee complex healthcare loss planning, and ensure business continuity
• Prepare scope letters, field reports, and cost assessments while reviewing estimating platforms for accuracy

Experience & Education:

• Create scope-inclusive estimates with Xactimate
• Strong project financial management skills
• Knowledge of healthcare claims and market coverage
• Expertise in commercial construction and environmental controls
• 5+ years in restoration, including healthcare procedures

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.