Help Desk Support Specialist

Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.

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Excelraise, LLC is seeking a DCA Help Desk Support Specialist  for our client at 60 Executive Park South, Atlanta, GA.

• The IT Client Services Team is seeking an experienced, self-motivated Helpdesk Representative III with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Helpdesk Representative III is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance.
• Reporting to the IT Client Services Manager, Helpdesk Representative III is a member of the IT Infrastructure Team that identifies, plans, designs, delivers, operates and controls Tier I and Tier II services offered at the Department of Community Affairs (DCA).

Skills

• Desktop Support – Windows 7/10, Office 365, Adobe Professional
• Active Directory
• SharePoint Support.   Highly desired
• Printer support, including toner replacement, and Print server administration
• Service Now incident reporting.   Highly desired
• Desktop Imaging Management.
• Inventory Management and Support.
• Good customer service, personable desk side engagement, and overall good customer support interaction.