Hotel Front Desk

Job Opportunity: Hotel Front Desk Receptionist (Part Time / $17.00 hr.)
Location: Hotel Mission de Oro
Hotel Front Desk Mission Statement
"To provide guest with an exceptional hotel experience by providing a pleasant check in, within a timely manner, while accommodating any special requests to meet all of their traveling needs.
Hotel Front Desk Clerk duties and responsibilities
Hotel Front Desk Clerks provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:

• Check in guests & provide them with directions to their room
• Inform guests of all on-site amenities and any relevant information that is needed to use them
• Answering phones professionally
• Create reservations over the phone and in person
• Handle and resolve guest complaints
• Invoice and bill guests for their stay and services used
• Communicate with guests to better understand their individual needs to provide them with the best service possible
• From time to time, performs Administrative & clerical work as requested.

Hotel Front Desk Clerk skills and qualifications
A successful Hotel Front Desk Clerk will have various prerequisite skills and qualifications, including:

• Minimum of High School diploma
• Basic knowledge of computers. - use computers to check in guests, create invoices and manage online bookings
• Customer service skills
• Strong verbal and nonverbal communication skills
• Superior listening skills
• Front desk experience recommended

Requirements

• Standing for long periods of time
• Flexible working hours -schedule (8A-4P; 4P-12A; 12A-8A; and in between shifts when needed)
• Working Holidays and Weekends
• Bilingual is a plus

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