Position OverviewThe Human Resources Manager is responsible for overseeing the daily operations of the Human Resources Department and ensuring the consistent delivery of HR services across Family Health Center. This position provides leadership and guidance in employee relations, leave administration, performance management, compliance, recruitment, and departmental operations. The Human Resources Manager serves as a strategic partner to operational leaders and supports the organization's mission by ensuring compliance with employment laws, organizational policies, and regulatory requirements. This position directly supervises HR department staff and works collaboratively with leadership to develop and implement workforce initiatives that support organizational goals. Essential Functions- The essential functions include, but are not limited to the following:
- Supervises and provides leadership to Human Resources department staff including the Human Resources Coordinator, Human Resources Assistant, Payroll Clerk, and Education Program Coordinator.
- Oversees daily HR operations and ensures timely completion of departmental responsibilities.
- Provides guidance and coaching to managers regarding employee relations concerns, performance management, disciplinary actions, and workplace conflict resolution.
- Conducts investigations related to policy violations, employee complaints, workplace concerns, and other employee relations matters.
- Reviews and assists in the development of corrective actions, performance improvement plans, and related employee documentation.
- Oversees administration of leave programs including FMLA, ADA accommodations, workers' compensation, and other protected leaves.
- Partners with leadership to ensure consistent application of organizational policies and procedures.
- Monitors compliance with federal, state, and local employment laws and regulations.
- Assists with policy development, revision, implementation, and communication.
- Oversees recruitment and onboarding activities to ensure effective staffing processes.
- Monitors vacancy trends, recruitment metrics, turnover data, and retention initiatives.
- Evaluates HR processes and recommends improvements to increase efficiency and effectiveness.
- Supports organizational accreditation, regulatory surveys, and compliance activities including HRSA, Joint Commission, DCS, DMHA, and other applicable requirements.
- Assists with workforce planning, succession planning, and employee development initiatives.
- Develops and monitors departmental key performance indicators and reporting metrics.
- Maintains knowledge of trends, best practices, regulatory changes, and emerging developments in human resources, healthcare employment practices, and employment law.
- Serves as a resource for managers and employees regarding HR policies and procedures.
- Assists the Director of Human Resources with strategic initiatives and special projects.
- Other duties as assigned.
Work-Related Experience- Minimum of five (5) years of progressive Human Resources experience.
- Experience in employee relations, investigations, performance management, recruitment, and leave administration.
- Prior supervisory experience preferred.
- Experience in healthcare, community health, or multi-site operations preferred.
- Proficiency in Microsoft Office and HRIS systems.
Physical Demands and Work EnvironmentMental: - Strong attention to detail and accuracy in handling confidential information.
- Excellent organizational and time management skills.
- Ability to remain calm and effective in high-stress situations.
- Demonstrates discretion, professionalism, and sound judgment.
- Strong conflict resolution, analytical, and problem-solving skills.
- Ability to manage multiple priorities and deadlines.
Physical: - Able to perform essential job functions effectively.
- Sufficient visual and hearing acuity to complete work accurately.
- Prolonged sitting at a desk with frequent computer use.
Working Conditions: - Clean, well-lit ventilated office environment.
- Occasional travel between Family Health Center locations.
Education, Certification, and LicensureEducation: Bachelor's Degree in Human Resources, Business Administration, Healthcare Administration, Organizational Leadership, or related field required. Certification: SHRM-CP, SHRM-SCP, PHR, or SPHR preferred. Licensure: N/A Skills- Strong leadership and supervisory abilities.
- Excellent interpersonal and relationship-building skills.
- Effective conflict resolution and investigation skills.
- Strong verbal and written communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Strong organizational and project management skills.
- Ability to interpret and apply employment laws and regulations.
- Proficient in Microsoft Office, HRIS systems, and reporting tools.
- Ability to work independently and collaboratively across departments.
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