Intake Office Administrator

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Wellness resources

About the Role:
HBH Wellness is looking for a motivated and compassionate Intake Office Administrator to join our team in Baltimore, MD. This is a vital front-line role where you'll be the first point of contact for clients seeking wellness services, helping to create a welcoming and organized experience from day one. If you thrive in a fast-paced healthcare environment and love making a difference, we want to hear from you!



Responsibilities:

• Manage client intake process, including collecting demographic, insurance, and medical history information
• Schedule and confirm appointments, managing calendars for clinical staff
• Verify insurance eligibility and process authorizations for new and existing clients
• Maintain accurate and confidential client records in the electronic health record (EHR) system
• Answer and route incoming calls, emails, and inquiries in a timely and professional manner
• Coordinate communication between clients, clinicians, and administrative staff
• Ensure front office operations comply with HIPAA and organizational policies

Requirements:

• 1-2 years of experience in a medical, behavioral health, or wellness office setting preferred
• Familiarity with insurance verification, prior authorizations, and medical billing basics
• Proficiency with EHR/EMR systems and Microsoft Office Suite
• Strong organizational skills with keen attention to detail
• Excellent verbal and written communication skills
• Compassionate, patient-centered demeanor with the ability to handle sensitive situations
• Knowledge of HIPAA compliance and patient confidentiality standards

About Us:
HBH Wellness is a trusted provider of behavioral health and wellness services in the Baltimore, MD community, dedicated to helping individuals achieve lasting well-being. Our clients choose us for our compassionate, client-first approach and our commitment to accessible, high-quality care. Our team members love working here because of our supportive culture, meaningful mission, and the opportunity to make a real impact every single day.