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Treasury Management Technical Support II- Customer Support First Horizon Bank
Birmingham, AL1 day ago
Position: IT Support Specialist
Location: Ras Al Khaimah, UAE
Employment Type: Full-time
Compensation: Competitive base salary + performance-based bonus
We are seeking a skilled and proactive IT Support Specialist to join our growing team in Ras Al Khaimah. In this role, you will provide hands-on technical support across hardware, software, and networking systems while ensuring smooth day-to-day IT operations. This position is ideal for a problem-solver who enjoys tackling technical challenges and delivering outstanding internal customer support in a fast-paced environment.
Provide first- and second-level technical support across hardware, software, and network-related issues.
Troubleshoot user-reported problems through multiple channels (email, phone, and ticketing systems) and escalate when necessary.
Maintain and monitor the network infrastructure, ensuring reliable connectivity and performance across routers, switches, and firewalls.
Set up, configure, and maintain computers, printers, servers, and other IT equipment, including diagnosing and replacing faulty components.
Install, update, and configure software applications while ensuring compliance and proper licensing.
Administer user accounts, permissions, and access controls within systems such as Active Directory.
Support Windows and Linux environments, handling updates, security configurations, and performance tuning.
Manage virtualization technologies (e.g., VMware, Hyper-V) and assist with server and storage maintenance.
Coordinate with ISPs and vendors to resolve connectivity or performance issues.
Ensure adherence to SLAs by responding promptly and documenting all incidents.
Maintain accurate technical documentation and contribute to the teams knowledge base.
Collaborate closely with colleagues to share insights, refine processes, and implement best practices.
Stay up to date with emerging technologies, tools, and certifications relevant to IT support.
Fluency in English with excellent written and spoken communication skills.
Minimum of 3 years of experience in IT support, systems administration, or a related technical role.
Strong understanding of networking protocols and technologies (TCP/IP, DHCP, DNS, VPN, firewalls).
Experience managing Windows Server environments, including Active Directory and Group Policy.
Practical experience with Linux-based systems (e.g., Ubuntu, CentOS, Red Hat) for configuration and maintenance.
Familiarity with virtualization platforms such as VMware or Hyper-V.
Excellent analytical and troubleshooting skills with a detail-oriented mindset.
Strong organizational, documentation, and time management skills.
A customer-centric attitude and the ability to explain technical solutions clearly to non-technical users.
Willingness to work in a rotational schedule, including evenings, weekends, and holidays when required.
Competitive salary with performance-based bonuses.
Paid training to align with company standards and systems.
Private health insurance providing comprehensive coverage.
Clear career growth opportunities within a global technology company.
A supportive, collaborative, and learning-focused work culture.
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