IT Support Specialist

Pay Range: $30.00hr - $35.00hr

Job Overview:

The candidate will leverage their technical expertise to manage academic labs and provide smart classroom support to the community of students and educators. Candidates must interview and work on site. Local candidates are strongly preferred.

Key Responsibilities:

• Hardware & Software Support: Install, diagnose, and repair desktops, laptops, scanners, and peripherals. Training is provided on the proprietary software suite.
• Security & Compliance: Maintain the integrity of the technology environment by adhering to IT Security Standards and organizational policies.
• Inventory Management: Track hardware and software assets across labs, classrooms, and mobile devices to ensure the department stays organized.
• Training & Documentation: Empower faculty and staff through hands-on training sessions and by creating clear, accessible technical documentation and videos.

Strategic Objectives:

• User Success: Act as a centralized problem-resolution hub to minimize downtime for the campus community.
• Quality Leadership: Support the IT Manager in departmental goals, ensuring a high standard of performance and clear communication.

Requirements:

• Technical Troubleshooting: A natural curiosity for how things work and a knack for fixing hardware and software issues.
• Communication Skills: The ability to translate technical language into helpful instructions for non-technical users.
• Organization: Ability to keep records updated and projects on schedule.
• Adaptability: A team player ready to handle varied duties to keep the department running smoothly.

Requirements & Qualifications:

• Education: Associate's degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
• Technical Proficiency: Hands-on experience troubleshooting Windows and MacOS environments and common hardware (desktops and laptops).
• Instructional Tech: Familiarity with classroom technology, such as projectors, smartboards, or video conferencing tools (e.g., Zoom, Teams, or WebEx).
• Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

Preferred Skills:

• Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
• Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift and move computer equipment (up to 30 lbs).
• Ability to navigate classroom environments to perform installations.
• Ability to kneel, crouch, or crawl under desks and in confined spaces to manage cabling and hardware installation.