IT Support Specialist / Desktop Support TechnicianLocation: Petersberg VA
Environment: 100% On-Site –5 Days per Week
Industry: Information Technology
Pay Rate: $30 to $32.00
Contract Term: 8 months, with possible extensions
Position Overview
We are seeking an experienced
IT Support Specialist / Desktop Support Technician to provide hands-on hardware, software, and end-user technical support in an academic environment. The ideal candidate will have at least
2 years of IT support experience, strong troubleshooting skills, and excellent customer service abilities.
Key Responsibilities
Install, configure, troubleshoot, and repair desktops, laptops, scanners, printers, and peripherals.
Support Windows and macOS operating systems, classroom technology, and audiovisual equipment.
Maintain and track hardware and software inventories across classrooms, labs, and mobile devices.
Provide technical assistance to faculty and staff, explaining solutions in clear, non-technical language.
Assist the IT Manager with departmental operations, technical projects, and service improvements.
Maintain technical documentation and follow IT security and compliance standards, including VITA requirements.
Support video conferencing platforms, including Microsoft Teams, Zoom, and WebEx.
Required Qualifications
2+ years installing, diagnosing, and repairing computer hardware and peripherals.
2+ years providing technical support and communicating solutions to non-technical users.
2+ years managing and tracking IT hardware and software assets.
2+ years supporting IT management, departmental operations, and technical initiatives.
Experience troubleshooting Windows and macOS environments.
Associate's degree in IT, Computer Science, or related field, or equivalent professional experience.
Strong troubleshooting, communication, organizational, and customer service skills.
Preferred Qualifications
2+ years supporting, provisioning, deploying, and troubleshooting Apple/macOS devices.
2+ years using Mobile Device Management (MDM) tools such as Jamf, Kandji, or Mosyle.
CompTIA A+, Network+, or Google IT Support Professional certification (highly desired).
Previous Help Desk or Desktop Support experience in an academic or corporate environment.
Physical & Work Requirements
Must work 100% on-site, 5 days per week.
Ability to lift and move equipment weighing up to 30 pounds.
Must be able to kneel, crouch, or crawl under desks and in confined spaces for cabling and hardware installations, with reasonable accommodations where applicable.
Apply Today
If you have strong hands-on IT support experience, enjoy solving technical problems, and take pride in helping others, we encourage you to apply.
Equal Opportunity Employer. All qualified applicants will receive consideration in accordance with applicable employment laws.