IT Support Specialist

Description

IT Support Specialist

Location: Riga, Latvia (On-site)

Redwire Corporation is a global space and defence technology company building the infrastructure of the future and delivering advanced multi-domain solutions. We specialise in the design, manufacturing, and integration of autonomous unmanned aerial vehicles (UAVs) and advanced electro-optical surveillance systems. Our technologies are trusted and deployed across the defence, security, civil, and industrial sectors worldwide.

As an IT Support Specialist, you will be the first point of contact for employees seeking technical assistance. Your primary responsibilities will include receiving and documenting support requests, performing basic troubleshooting, and resolving routine IT issues. You will also assist with managing physical IT inventory and configuring hardware.

Responsibilities:

Provide friendly, patient, and professional technical support to on-site and remote employees, ensuring a positive user experience.

Respond to Level 1 IT support requests and calls in a timely manner.

Document and track support issues using the ticketing system.

Perform basic troubleshooting to resolve common IT issues.

Resolve routine technical issues related to hardware (laptops, workstations, and mobile devices) and software applications.

Manage physical IT inventory, including organisation, tracking, and logistics.

Assist with configuring and preparing hardware to ensure optimal performance.

Collaborate with the IT team on larger projects and infrastructure improvements.

Qualifications

Basic understanding of IT support principles and practices.

Familiarity with hardware and software troubleshooting techniques.

Experience in managing physical IT inventory is an advantage.

Excellent verbal and written communication skills.

Strong problem-solving abilities, with a patient and helpful attitude.

Relevant certifications (e.g., CompTIA A+, ITIL) are an advantage but not required.

Educational background in IT. Candidates who have completed IT technician courses or are in their final year of IT studies are encouraged to apply.

Good command of English.

What we offer:

Modern production facility with cutting-edge equipment and a dynamic work environment.

Salary from 1800 - 2200 gross.

Health and children accident insurance, after probation time.

Accident insurance from first day.

Annual bonus program based on performance.

Yearly salary review.

Financial support in special life situations.

Free parking and company shuttle bus Jelgava–Rīga–Jelgava.

Join our team and grow your technical skills while working with world-class technologies! Please submit your CV in English by clicking 'Apply' or send it directly to hr.lv@redwire.eu

We appreciate every application, but please note that only shortlisted candidates will be contacted for interviews.

The information submitted by the candidate will be processed and stored in accordance with the General Data Protection Regulation (GDPR) and the company's recruitment procedures, will be used for recruitment purposes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.