Kent Island Resort | Front Desk Agent

Kent Island Resort| A VIVÂMEE Hospitality Signature Collection

Kent Island Resort is a historic, waterfront destination offering a one-of-a-kind hospitality experience rooted in nature, connection, and renewal. From luxury accommodations and curated culinary experiences to weddings, festivals, and corporate retreats, the resort creates meaningful moments for every guest.

Weddings and catered events are at the heart of our business, and we take pride in delivering unforgettable experiences during life’s most important celebrations.

At VIVÂMEE Hospitality, our culture is grounded in our core virtues:

• JOY – We genuinely enjoy serving others and winning together as a team
• HUMILITY – We respect and uplift one another, always willing to learn and support
• MINISTRY – We view hospitality as a meaningful act of service, creating transformative guest experiences

We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.

Position Overview

Kent Island Resort is seeking friendly, professional, and detail-oriented Front Desk Agent (PT) to serve as the first point of contact for our guests. This role is responsible for delivering exceptional guest service, managing reservations and check-in/check-out processes, and ensuring a seamless and welcoming experience from arrival to departure.

This is a highly visible role that requires strong communication skills, problem-solving ability, and a guest-first mindset.

Key Responsibilities

• Greet guests warmly and provide a welcoming first impression of the resort
• Promote and embody the VIVAMEE Virtues in all guest and team interactions
• Process guest check-in and check-out efficiently and accurately
• Manage reservations, room assignments, and guest requests
• Answer phone calls, emails, and inquiries professionally and promptly
• Provide information about resort amenities, services, and local attractions
• Handle guest concerns and resolve issues with professionalism and care
• Coordinate with housekeeping and maintenance to ensure room readiness
• Maintain accurate records and process payments using the property management system (PMS)
• Ensure front desk area remains clean, organized, and professional at all times
• Follow all company policies, procedures, and cash-handling protocols

Qualifications

• Prior customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Basic computer skills and experience with reservation systems (PMS experience preferred)
• Professional appearance and positive attitude
• Flexibility to work evenings, weekends, and holidays

Requirements

• Must be at least 18 years of age
• High School diploma or equivalent preferred
• Ability to stand for extended periods and perform front desk duties consistently
• Reliable attendance and punctuality

Hourly rate: $18.00 per hour

Why Join Kent Island Resort?

Located on Maryland’s scenic Eastern Shore, Kent Island Resort provides a dynamic and supportive work environment. As part of Vivamee Hospitality, you’ll join a team committed to service excellence, meaningful work, and personal growth, all grounded in our virtues of Joy, Humility, and Ministry.

Disclaimer

This job description is not intended to be all-inclusive. Management reserves the right to modify duties or assign additional responsibilities based on business needs.

Kent Island Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to qualified individuals.