Kitchen Manager

The Kitchen Manager position creates legendary experiences for guests and team members through the management of the Heart-of-House (HOH). The Kitchen Manager is directly accountable for the execution and performance of the HOH and
 provides direction and supervision to all HOH team members.
 
 RESPONSIBILITIES
• Manages the operation of the sports bar, conducting effective zone management
every hour throughout each shift
• Provides support to team members and managers and adds energy to each area of
the sports bar
• Interviews, hires, onboards, trains, develops and retains team members, with
specific responsibility for HOH staffing
• Diligently follows and enforces food and general safety requirements and models
behavior that protects them and others
• Coaches team member and shift manager behaviors and makes recommendations
for the counseling, discipline and termination of team members
• Responsible for overall speed of service and ticket time tracking
• Interacts with guests in the dining room and the bar, makes personal connections
and seeks specific feedback about their experience
• Manages the HOH execution (service, safety and efficiency) as well as the overall

HOH financial and labor performance:
Food Cost of Sales and variances
Oversees effective and efficient ABLM scheduling of labor for HOH
Reviews and analyzes overall inventory and ordering levels
Responsible for Overall Satisfaction (OSAT), Market Force and other guest
feedback metrics related to HOH service
Maintains HOH organization, food storage standards, food safety measures and
cleanliness standards
Responsible for the management of cost of goods sold (COGS) related costs for the

HOH
Ensures the execution of training programs and ensures compliance for direct
reports on all training and certification requirements
Handles team members’ complaints or concerns by actively listening, involving the
necessary individuals, investigating and resolving where appropriate
Ensures compliance with all local, state and federal laws
Assists with all activation rollouts and introductions of new products, tools and
services
Creates and executes strategic plans for HOH based off feedback reports
Supports GM with Certified Trainer selections in area of responsibility and training
program execution
Conducts pre and post shift meetings
Completes all manager tools on time and with integrity
Manages the balance of labor hours and service efficiency during their shift to meet
labor guidelines (ABLM) without sacrificing guest service
Interviews, hires, onboards, trains, develops and retains team members, with
specific responsibility for HOH staffing
Conducts scheduled performance appraisals for direct reports
Stays current on all federal, state, local and company required training and
certifications, such as responsible alcohol service and food safety
Other duties as assigned

KNOWLEDGE/SKILLS
General knowledge of labor laws, health codes, safe food handling and sanitation,
responsible alcohol service, safety and security systems and procedures and
computer operations
Strong people management and communication and interpersonal skills
Superior guest service and hospitality skills
Skill in time management and organization with attention to detail
Self-motivated and a passion for teaching others
Ability to read and comprehend written materials and perform basic to intermediate
mathematical computations
Ability to maintain a high degree of pace and intensity for an extended period of
time

BUFFALO WILD WINGS CULTURE The physical demands for this position require the individual to sit, stand, bend, lift up to 50 pounds, and move intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Requirements:
 
 

Company Information

 You are applying for work with a franchisee of Buffalo Wild Wings not Buffalo Wild Wings International, Inc. Any information you submit will be provided solely to the franchisee. If hired, the franchisee, SC Wings, LLC will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.