Job description:
Responsibilities
- Livestream scheduling and execution: build weekly and monthly stream calendars, coordinate host shifts, and keep every session on time while managing the live show flow and handling issues in real time.
- Product selection and lineup planning: plan the stream product lineup based on inventory and the brand new release calendar; proactively push slow-moving new products and adjust the lineup as needed.
- Sample and materials management: confirm livestream samples are complete and arrive on time, and coordinate all livestream materials.
- Inventory and restocking: track restocking for core product lines, coordinate allocations and returns with the warehouse, and resolve stockouts and slow-moving inventory promptly.
- Livestream event planning: plan livestream events such as auctions and lucky bags, and confirm discount floors, eligible products, and free-shipping rules with the brand team.
- Data review: publish a weekly report reviewing GMV, traffic, conversion, and other key metrics, and follow through on improvement actions.
- Brand coordination: communicate daily with the Pop Mart brand team, secure reserved inventory, discount, and campaign information in advance, and relay frontline feedback until issues are resolved.
- Settlement and exception handling: reconcile commission and warehouse logistics settlements, and handle exceptions such as overselling and compensation cases.
Requirements
- 1-3 years of livestream e-commerce operations experience; experience with trendy toys, blind boxes, or IP products preferred.
- Familiar with livestream platform mechanics and traffic logic, able to plan livestream events independently.
- Data-driven, able to use Excel, Google Sheets, and Lark for performance reviews and inventory tracking.
- Fluent in English and Chinese, able to work smoothly with the brand team and warehouse team.
- Detail-oriented, able to handle pressure and juggle samples, inventory, scheduling, and settlements at the same time.
- Able to work shifts aligned with livestream hours.
Nice to have
Familiar with the Pop Mart product line; experienced with livestream event formats such as auctions, lucky bags, and unboxings; experienced in team coordination.
Reports to: Project Manager
Location: On-site at the California livestream studio
Compensation: $25-$30/hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person