Middle Market Client Manager

Reliance Matrix

Atlanta, GA

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JOB DETAILS

SALARY

$63,540–$79,440 Per Year

SKILLS

Analysis Skills, Banking Services, Best Practices, Billing, Brokerage, Communication Skills, Computer Skills, Consulting, Corporate Policies, Cross-Selling, Customer Experience, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Employee Assistance Plan, Federal Laws and Regulations, Financial Analysis, Funding, Health Plan, Insurance, Internet/Online Service, Leadership, Maintain Compliance, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, Operations Processes, Organizational Skills, Persuasion Skills, Prescription Drugs, Presentation/Verbal Skills, Process Development, Project Design, Request for Proposals (RFP), Sales, Sales Management, Standard Operating Procedures (SOP), State Laws and Regulations, Stewardship, Team Player, Training/Teaching, Underwriting, Up-Selling, Willing to Travel

LOCATION

Atlanta, GA

POSTED

1 day ago

Job Responsibilities and Requirements

Assume overall responsibility for managing dedicated client accounts ranging from 500 to 2,000 lives. The Middle Market Client Manager is the main contact for the client for ongoing service and is the customer's resource for consultative advice on contracts, plan structure, financial and renewal questions, escalation of claim issues and other administrative aspects of their plan.

Account Management

During implementation, collaborates with the implementation team to understand the sold case parameters up front, so they may be engaged as necessary throughout implementation. Stays informed throughout the implementation so there is a smooth transition to this position after implementation.
Understand client business, issues, and needs through required proactive face-to-face client visits and proactive phone contact; builds, maintains, and manages positive ongoing client relationship.
Provides continual education to client on company processes, policies, and procedures, including web-site services and navigation. Keep client and broker/consultants apprised of product and service enhancements.
Responsible for oversight, monitoring and compliance with any performance guarantees on assigned cases.
Work closely with billing, underwriting, claims, and other internal departments to facilitate smooth operational functions. Must maintain thorough knowledge of all service activities associated with assigned clients. Must present complete understanding of all issues to client to ensure a seamless client experience.
Understands, interprets and can clearly deliver Claims Experience Reporting and data to clients; Delivers annual stewardship meeting.

Sales

Collaborates with sales representative to identify up-sell/cross-sell opportunities on assigned accounts; builds re-enrollment strategies for their clients.
Collaborates with sales representative and coordinates and negotiates renewal for assigned cases with sales & underwriting; communicates clients' needs, issues, risks, and opportunities; prepares and presents renewal to client.
If required, reviews RFPs and actively participate with the sales representative in finalist presentations - on an as needed base only.
Drives revenue by addition of new lines on inforce customers, increased enrollment.

Administrative

Utilize the best practices and follow standard operating procedures. Also, identify internal process, policy, procedure or technology issues that may be adversely impacting client satisfaction. Work with Regional Service Manager to identify and implement solutions.
Contribute to and participate in departmental and organization-wide projects and committees designed to enhance service, improve efficiency, and improve knowledge.

Required Knowledge, Skills, Abilities and/or Related Experience

Bachelor's Degree
At least 5 years of group insurance experience servicing accounts and/or account management
Demonstrated exceptional customer service acumen, strong consulting/negotiation/leadership skills, deep product/maintenance knowledge (including plan designs, funding, banking, etc.) with a high degree of operational effectiveness. The position must balance the needs of the client with that of the business
State insurance license required
Demonstrated success in managing key brokers/consultants
Excellent communication, facilitation, and presentation skills
Strong consultative, negotiation, persuasion and influencing skills - sales orientation
Thorough knowledge of group insurance, products, contracts, and services
Understanding of state regulations applying to group plans
Knowledge of underwriting principles and practices
Ability to build and maintain collaborative working relationships at all levels
Planning and organization skills, multi-tasking
Proven financial aptitude/analytical skills
Ability to adapt to change
Ability to work independently
Computer proficiency in Excel, Word and PowerPoint
Ability to represent Reliance in a professional manner

Ability to Travel: Up to 50%

The expected hiring range for this position is $63,540.00 - $79,440.00 annually for work performed in the primary location (Atlanta, GA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits:

An annual performance bonus for all team members
Generous 401(k) company match that is immediately vested
A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
Multiple options for dental and vision coverage
Company provided Life & Disability Insurance to ensure financial protection when you need it most
Family friendly benefits including Paid Parental Leave & Adoption Assistance
Hybrid work arrangements for eligible roles
Tuition Reimbursement and Continuing Professional Education
Paid Time Off - new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
Volunteer days, community partnerships, and Employee Assistance Program
Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

Integrity
Empowerment
Compassion
Collaboration
Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

#LI-Hybrid #LI-MR2

About the Company

Reliance Matrix

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Middle Market Client Manager

Reliance Matrix

Atlanta, GA

About the Company

Reliance Matrix

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